oxo system call duration problem with 2016

[Maulwurf]

solved with 102/031.001

[cavagnaro]

Where I can download new firmware that fix this problem? And how I can see what version of firmware stay now ?

On BPWS as other posts already mentioned it.
No software fix will be posted on this forum.

[ykruchko]

Where I can download new firmware that fix this problem? And how I can see what version of firmware stay now ?

On BPWS as other posts already mentioned it.
No software fix will be posted on this forum.

Can you say on what site I can download it ?

[cavagnaro]

Where I can download new firmware that fix this problem? And how I can see what version of firmware stay now ?

On BPWS as other posts already mentioned it.
No software fix will be posted on this forum.

Can you say on what site I can download it ?

If you don't know the BPWS URL then you are obviously not a Business Partner so don't even bother, you won't have access to it. You need to be one in order to access to it. And no, we won't share that software here.
URL anyway is http://businessportal.alcatel-lucent.com

[philnext]

The official answer from ALE :

Since the date changed from 2015 to 2016 the OmniPCX Office has incurred a (CDR) metering ticket call duration fault. The consequence of this fault is that the OmniPCX Office metering ticket call duration now adds 24 hours to the real call duration.
Eg. if an outgoing call is 5 minutes duration then the resulting metering ticket is showing a call duration of 24:05:00.
· All OmniPCX Office software are impacted by this fault
· ALE R&D has identified the fault and is currently producing new software versions to fix the issue.
· The solution will be delivered in Official software releases that will be downloadable from our BP web site.
The Official OmniPCX Office software correction versions are as follows:
· Software Releases currently in Software support phase
R920/078.001 already delivered and available for download from the BP web site
R10.1/046.001 already delivered and available for download from the BP web site
R10.2/031.001 will be downloadable from the BP web site as of Friday 15th January 2016
· Software Releases out of Software support phase ( phased out )
R610/054.001 will be downloadable from the BP web site as of Friday 15th January 2016
R710/101.001 will be downloadable from the BP web site as of Friday 15th January 2016
R820/091.001 will be downloadable from the BP web site as of Friday 15th January 2016
We are currently making a feasibility study into the possibility of delivering the correction in phased out software release older than R610. This Alert will be updated again by the end of next week to provide you with more details about our solution delivery possibility for those software releases prior to R610.
· There is no available workaround solution for this fault.
· ALE has allocated the maximum resources to provide a solution in the shortest possible time frame.
Technical Knowledge Corner URL: https://businessportal.alcatel-lucent.c ... =000029853
Tech Reference : crqms00187165/crqms00187048

[ismailparakkal]

I also have the same problem of coming 224 hour is added into the all call duration in my omnivista4760 metering tickets, for e.g., 224:04:50
Please give me a solution ASAP....

[cavagnaro]

Read the damn post please...

[ykruchko]

I can`t register on BPWS site. I got error "The domain of your email address does not match the domain names allowed by your company. Make sure to use an appropriate domain name. "

[cavagnaro]

So...you are not an Alcatel Partner, therefore can't access...
You are a customer or re-saler, ask a BP to provide the info you need