4019 gets hung

[lobhugo]

Just done an OXE installation (Rel 6.2, f3, 301-16-d ) in M2 cabinet and the 4019 sets just hang when the the user tries to open the padlock or during an external call. The set then has to unplugged and plugged back. This happens upto 3-4 times a day. Tried delete/recreate, change of port address and reseting the UAe 32 card and even a new cable from system to set location. The following incident is generated when this happens

9/09/06 14:10:41 000001M|00/26/0/007|=3:2050=UA Terminal 7 Loss
29/09/06 14:10:41 000001M|00/26/-/---|=4:3754=UA link no longer responding
29/09/06 14:11:08 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, t
ype 13 (neqt 799)
29/09/06 14:11:08 000001M|--/--/-/---|=3:1613=15.04.0d.00.02.02.82.12.40.ff.00.00.00.
00.00
29/09/06 14:11:08 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, t
ype 13 (neqt 799)
29/09/06 14:11:08 000001M|--/--/-/---|=3:1613=15.04.0d.00.02.02.82.12.40.ff.00.00.00.
00.00
29/09/06 14:11:08 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, t
ype 13 (neqt 799)
29/09/06 14:11:08 000001M|--/--/-/---|=3:1613=15.04.0d.00.02.02.82.12.40.ff.00.00.00.
00.00
29/09/06 14:11:08 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, t
ype 13 (neqt 799)
29/09/06 14:11:08 000001M|--/--/-/---|=3:1613=15.04.0d.00.02.02.82.12.40.ff.00.00.00.
00.00
29/09/06 14:11:08 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, t
ype 13 (neqt 799)
29/09/06 14:11:08 000001M|--/--/-/---|=3:1613=15.04.0d.00.02.02.80.20.00.ff.00.00.00.
00.00
29/09/06 14:11:09 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, t
ype 12 (neqt 799)
29/09/06 14:11:09 000001M|--/--/-/---|=3:1613=15.04.0c.00.01.01.89.20.70.ff.00.00.00.
00.00
29/09/06 14:11:09 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, t
ype 13 (neqt 799)
29/09/06 14:11:09 000001M|--/--/-/---|=3:1613=15.04.0d.00.02.02.84.20.40.ff.00.00.00.
00.00
29/09/06 14:11:09 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, t
ype 13 (neqt 799)
29/09/06 14:11:09 000001M|--/--/-/---|=3:1613=15.04.0d.00.02.02.80.12.00.ff.00.00.00.
00.00
29/09/06 14:11:14 000001M|00/26/0/007|=5:2053=Terminal 7 in service
29/09/06 14:17:29 000001M|00/26/0/007|=5:2053=Terminal 7 in service

Is this due to a bug or what? Any help would be welcome. Thanks

Hugo

[vad]

this problem solved from patch 25 (f3.301.25). Ypu need this patch or binary "binnoeua19" from this patch.

[lobhugo]

Thanks a lot VAD