Call-Transfer on DECT-Phone via hang up

smileyman · Post by **smileyman** » 09 Jan 2010 16:01

Hi all,

how can i transfer a call from a DECT-Phone (MR300, MR400) after dial extension number and hang up.
Now i have to press 'Transfer' in the Display-Menue. If i dial an extension number and hang up i get ar recall.
At a fixed Phone (4035, 4028, etc.) i hang up and the call goes to the consultation call.
All phones are in Multiline-Mode.
The reaction should be the same on a fixed phone and a mobile Extension.
Wich option should i change?

Thank you for your help.

smileyman

Post by **oldboy** » 10 Jan 2010 06:36

Is your fac cat set up correctly allowed incoming int-int transfer or external-int transfer?

freedom · Post by **freedom** » 10 Jan 2010 06:43

I think this is normal behaviour on dect sets. You have to use the menu on the set to transfer a call.
Just hangin up isn't working.

smileyman · Post by **smileyman** » 10 Jan 2010 07:27

Hi oldboy and freedom,
thank you for your answer.

Yes, the COS is correct. Both transfers are allowed an run. A transfer via menu is ok.
Freedom, yes i think the same. - But somebody told me, that this ist configurable. It shold a setting below 'System' oder 'DECT'. - But i can't find something.

Have anybody an other idea?

Thank you.
smileyman

smileyman · Post by **smileyman** » 11 Jan 2010 07:39

From the MR300 / MR400 Description (MU60370BSAA-E800ed01-nav-EN-OXE.pdf from BPWS):

After dialling the number of the recipient, you can transfer your call directly without waiting for your correspondent to answer by selecting 'Transfer'. You can initiate the transfer by using the 'Transfer' icon or text. The transfer between two external correspondents and the transfer action by the on-hook key depends on the system configuration.

Speech · Post by **Speech** » 14 Jan 2010 06:00

I think you have to delete the 2 Multiline Keys. Than its the same like the Corded Phones ...

PS: Sorry for my bad English....

mcdu · Post by **mcdu** » 14 Jan 2010 07:51

Hi Smileyman

I just press the OK button to complete the transfer and I honestly would not find it any easier to press the hang up button instead!

I have never worked on a system that has been configured differently and I thought that was just how it is meant to work although the quote you provided implies otherwise. But, if it is possible to configure a call transfer by pressing the on-hook key, how would you 'enquiry off' to retrieve the original caller when you cannot complete the transfer? I would find it more difficult to use a prefix instead of pressing the hang up button. Just a thought...

smileyman · Post by **smileyman** » 14 Jan 2010 08:07

Hi mcdu,

thank you for your response.

mcdu wrote:I just press the OK button to complete the transfer and I honestly would not find it any easier to press the hang up button instead!

Yes it's not easier, but intuitive. The Hang-up-procedure is the same as IP-Phones and UA-Phones.
A User who changed from a 4038 to a dect MR300 hangs intutitve up, to connect the calling party to an other person.

mcdu wrote:But, if it is possible to configure a call transfer by pressing the on-hook key, how would you 'enquiry off' to retrieve the original caller when you cannot complete the transfer? I would find it more difficult to use a prefix instead of pressing the hang up button. Just a thought...

To cancel the consultation call, there should display a menue button analog the UA/IP-Phones.

smileyman

smileyman · Post by **smileyman** » 14 Jan 2010 10:03

Speech wrote:I think you have to delete the 2 Multiline Keys. Than its the same like the Corded Phones ...

Hey Speech,
yes, this is right! - Thank you for the solution.

- I'm very happy!

But, at Corded Phones it work's with multline keys. - Why?

Speech wrote:PS: Sorry for my bad English

My english is very bad, too.

mcdu · Post by **mcdu** » 14 Jan 2010 10:46

Consistent, logical and intuitive. Three words which sum up Alcatel! :rolleyes: