ACD Ring Problem
Posted: 06 Mar 2010 08:44
hi all
I have oxo system with ACD (5 agent) only
i put all agent in same group
when external caller called with the call center (agent group)
the agent set sequence ringing until call response
but if the external caller closed the call after call are response the agent set remain ringing sequence
please some one tell me how i can cut call when caller closed his call
thank & beast regard
I have oxo system with ACD (5 agent) only
i put all agent in same group
when external caller called with the call center (agent group)
the agent set sequence ringing until call response
but if the external caller closed the call after call are response the agent set remain ringing sequence
please some one tell me how i can cut call when caller closed his call
thank & beast regard