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withheld/secret identity phone numbers

Posted: 24 Jan 2007 08:26
by randaeswang
We have recently had a problem with withheld/secret phone numbers coming through to our call centre. Before December, withheld/secret numbers were blocked and were unable to get through to the call centre. We have received correspondence from Alcatel that they have not touched the configuration of the switch/MSC and that we should check the configuration of the PBX.

can anybody help?

Posted: 24 Jan 2007 09:46
by frank
The easiest solution I believe would be to have a filter directly at the CO.
Are you sure the filter was programmed in your PBX ? If yes, I'm curious how you would block incoming blocked numbers... Call your CO, and check with them... And of course, let us know the solution. Thanks

Posted: 24 Jan 2007 10:21
by cavagnaro
Maybe using ACR? If only CCD is working i guess you can do it with the numbers table.