IP Phone Problem

Holger.Heyden · Post by **Holger.Heyden** » 21 Mar 2010 16:50

Good evening,

I hope you can help me. I have a customer with a Oxe in Rel.9.0 and IP Phones in Homeoffice.z. Bintec VPN routers. Since the last patch, the IP phones are no more dates you go up into "getting Load" are active, and then just start by dan again. How can I determine what the C's is going there.

OXE_4400 · Post by **OXE_4400** » 22 Mar 2010 08:24

Take IP Touch phones troubleshooting guide from BPWS and analyze on which step phones stops.

Post by **tot3nkopf** » 29 Mar 2010 04:23

Reset for update authorised in TSC/IP parameters? Downloading of the new firmare ok?

Holger.Heyden · Post by **Holger.Heyden** » 29 Mar 2010 06:38

Hey OXE_4400

Can you tell me where I find the guide in BPW or you can add him here as an attachment?

Thanks for your support.

OXE_4400 · Post by **OXE_4400** » 30 Mar 2010 03:39

It should be on Technical knowledge base. Last one: tg0028-ed.07 ip touch issues_en

bigmac · Post by **bigmac** » 30 Mar 2010 06:00

too big to upload but if you PM your email address I will send it on

Holger.Heyden · Post by **Holger.Heyden** » 14 Apr 2010 08:40

I had found the TG in BPW. Thanks