display the call waiting time in queue
Posted: 11 Apr 2010 07:31
hello all
I have oxo system with ACD (5 agent) only
the agents work on 4029 digital set
please tell me if i can see the waiting call in the queue
and if i can see the waiting time for the call in the queue
thank & best regard
I have oxo system with ACD (5 agent) only
the agents work on 4029 digital set
please tell me if i can see the waiting call in the queue
and if i can see the waiting time for the call in the queue
thank & best regard