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Voice Guide Error

Posted: 26 Oct 2010 07:49
by olook
Hi everyone,

I cannot heard a voice guide when i call a busy line. The line is configurated with "Waiting on occupation" but when i call it, i listen as the user isn't busy (classic tone).

Some idea?

Regards,

olook

Posted: 26 Oct 2010 10:53
by swinstation
do you define the voice guides 2 and your flash msg and....?

Posted: 09 Nov 2010 07:54
by olook
and...? the voice guides 2 is ok. In fact, the waiting voice guide is ok, i can hear it when i put the call in waiting; but i would like the music be avalaible immediately, as all other oxe in my network.

Thanks for your help napo.

Regards,

olook

Posted: 09 Nov 2010 12:14
by ranlp
When you call a busy multi-line set you hear tone 67 (Ring tone on busy but accessible multiline set), and usually (by default), this tone is very similar to the ringing tone.