Moving 4645 from Bics to appliance server
Posted: 28 Feb 2011 10:24
Hi I have a customer with a Bics running cpu a and an appliance server running cpu b, currently cpu a has the 4645 on it, because of problems with the Bics we want to move the 4645 on to cpu b, I know i can just change the ip address but this doesnt move the recordings across and by changing the ip address I have to delete all vm details from each user and re-create. I know I can delete and re-create via the 4760.
I have put the customers cpu b database on our test lab minus eva-msg , I have taken the eva-msg backup from cpu a and tried to import back in but it fails, I have changed the vm ip address in applications to match the cpu b address but still the same, I have opened up eva-msg in wordpad and can see the ip address of cpu a, I have changed this to be cpu b but it still fails, there is a header in the file for cpu a but this is #'d out, I did change this to try but still no joy.
Any ideas please as I am trying to avoid getting 350 users to re-record their voicemails.
Thanks

I have put the customers cpu b database on our test lab minus eva-msg , I have taken the eva-msg backup from cpu a and tried to import back in but it fails, I have changed the vm ip address in applications to match the cpu b address but still the same, I have opened up eva-msg in wordpad and can see the ip address of cpu a, I have changed this to be cpu b but it still fails, there is a header in the file for cpu a but this is #'d out, I did change this to try but still no joy.
Any ideas please as I am trying to avoid getting 350 users to re-record their voicemails.
Thanks