Alcatel Unleashed

Hi,

one of my customers want to do the following:

- an incoming call rings on the set
- without picking the call up he want's to make a transfer
- if the set isn't multiline this works perfect (he just dials the number of the extension and then the ringing call is transferd to this extension)
- but if the set is multiline there are two behaviours:
- with one multiline he can dial nothing
- with two multilines he can dial an extension but then it's like a normal call...he can talk with the other extension but not transfer the ringing call

Any ideas how to solve this?

Thank You
Robert

May be for this set (with two multi-line keys) - you need to program "forward on ringing" key and press this key and after dial number?
Without this - PBX do not know - you want to forward on ringing or just call another party.

Hi,

thank you!
With the key it works!

RobertBreu wrote:Hi,

thank you!
With the key it works!

Thanks for your feedback.

a)
- An incoming call rings on the set with two multilines
- He dials an extension and presses the programmed "transfer on ringing key"
b)
- An incoming call rings on the set with two multilines
- He presses the programmed "transfer on ringing key" and then he can dial an extension number
c)
- Without Multiline you can dial just the extension number

Both works, correct?

Hi,

only b and c works.

Ok. As expected.
Saved in my brain for future reference. (I hope *g*)

>Both works, correct?
"Both" and three options. Funny. Hehe.

But only, if you leave the field "Directory Number" in the key empty, right?
If you enter a number there, the call will be forwarded directly and fix to this number.

Hi,

that's right...only when the directory number field is empty then you can dial free...