Alcatel Unleashed

Hi all,

My customer is using R 7.0 with reduntant CPUs, there are 5 incoming PRI trunks and 2 outgoing PRIs,

Suddenly all my incoming PRIs stopped working, i have checked the card status but all PRA couplers were in service, I have tried to reboot them but my incoming calls didnt start on PRIs, i have checked the incidents and there I see alot of below incidents :

21/03/11 14:14:32 000001M|08/22/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 6250) especially TEI or flag
21/03/11 14:14:32 000001M|00/12/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 265) especially TEI or flag
21/03/11 14:14:33 000001M|08/22/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 6250) especially TEI or flag
21/03/11 14:14:33 000001M|08/22/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 6250) especially TEI or flag
21/03/11 14:14:33 000001M|00/12/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 279) especially TEI or flag
21/03/11 14:14:34 000001M|08/22/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 6250) especially TEI or flag
21/03/11 14:14:37 000001M|05/02/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 4183) especially TEI or flag
21/03/11 14:14:40 000001M|05/11/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 4596) especially TEI or flag
21/03/11 14:14:41 000001M|08/22/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 6250) especially TEI or flag
21/03/11 14:14:42 000001M|08/22/0/000|=3:0287x002=Header msg pb (T2, T0 or S0), (5 1 6250) especially TEI or flag
21/03/11 14:14:42 000001M|05/02/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 4189) especially TEI or flag
21/03/11 14:14:42 000001M|08/22/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 6250) especially TEI or flag
21/03/11 14:14:43 000001M|00/16/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 360) especially TEI or flag
21/03/11 14:14:45 000001M|05/11/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 4599) especially TEI or flag
21/03/11 14:14:46 000001M|08/22/0/000|=3:0287=Header msg pb (T2, T0 or S0), (5 1 6250) especially TEI or flag

I dont know why i am getting these incidents, but I had to resolve the issue i did bascul my CPU and the issue resolved, but i want to know the causes of this issue and these incidents can anyone please help me so that i will do the right thing for saving my client in future.

Regards,
XERO

hi

syncro problem i suppose...

check with infocs

this problem reoccurs after every few weeks i dont know how to solve it :S

the role is the same after the bascul...or this is happenng to the other cpu aslo? did you tryed with an other pra board ?


this is the meaning of the incident

Incident number : 287 Impacted element : Dhs3Terminal Incident severity : Minor
Network indicator : 3 Event type : 10 Probable cause : Unknown

Header msg pb (T2, T0 or S0), (P1 P2 P3) especially TEI or flag

P1 : Type of incident
- 1 -> flag received inferior to 128 on T2, T0 or S0
- 2 -> Non-existing link
- 3 -> TEI different from 0 on T0
- 4 -> Problem of trunk assignation on T0
- 5 -> Problem on internal facility or notification chain
P2 :
- 2 -> Problem on internal notification chain if the type of incident is 5
- 3 -> Problem on internal facility chain if the type of incident is 5
- Number of equipment for other type of incident
P3 :
- Value of the flag if the type of incident is 1
- Number of the lacking link if the type of incident is 2
- Value of the TEI if the type of incident is 3
- Number of fictitious equipment if the type of incident is 4.
- Number of equipment if the type of incident is 5
T2 T0 S0 fault
The digital communication concerned with this incident does not succeed, but
the system is not
disturbed.
no operator action required

yes with the same role....i didnt check with other cpu...and i dont think the issue is with PRI board because there are 5 PRA boards and problem is seen in all trunks connected to all boards, so thats why i think that this is some configuration or system issue