Alcatel Unleashed

Hi everyone,

I have just installed a OXE with 4645 VM, the customer is using all 4034 and 4035 handsets.

I have noticed that when you use any phone and listen to dial tone, 4645 system prompts etc.. the handsfree volume is good, but when you listen to a callers message, it is a lot quieter and you have to turn the volume right up. I have tested by calling locally and speaking straight into the mic - still the same!

Is there a value I can change somewhere to fix this or is it time I launched an eSR?

I've installed 1 system with 4645 on R 7.1 and one on R 6.2. No problems with eather of them.
Regards.

Thanks for replying Tot3nkopf,

But can you tell me:

1) What set type you tested with?
2) Did you use handsfree?

Anyway - it doesn't seem to be a big problem and only 1 lady has complained (out of 150 users). She now uses the handset instead of handsfree and she says that is better than handsfree. She uses a 4034 set on Common hardware. But I agree with her, the volume of the caller that leaves a voicemail message on 4645 is definately lower when using handsfree. Caller volume during normal conversation on T2 with 4034 set in handsfree is good.

I guess if I request a eSR with Alcatel, they will tell me to use a 8/9 series set.

I have 4039, 4029, 4019 and 4010 on that sites. Also tested on laboratory on R 6.2 with 4034, 4010, X-Lite (SIP user), SjPhone (calling as a trunk).

Regards.