Alcatel Unleashed

Isn't it a bit strange that the customer has to log in to mtcl account to reset a users voicemail password via the Eva_tool.

Have I missed another way of resetting the password?

Once the customer has logged in, they could crash the system if they didn't know what they were doing!

Have you tried to create a new user using "useradd" and give a script or /usr2/servers/Eva_tool as shell in /etc/passwd file?

Thanks for the reply Eliott.

I haven't tried that. Is that what you do? or do you just let the customer access the mtcl account?

How hard would it be for Alcatel to include a VM password field in the 4760 configuration app?

knightr1der wrote:Is that what you do? or do you just let the customer access the mtcl account?

No. We change the password for the customer (not free of charge)

knightr1der wrote:How hard would it be for Alcatel to include a VM password field in the 4760 configuration app?

I don't know. I fear hard.

Hi Elliot,

I have been successful in setting up a new user with a password for end client. Can you please advise of steps on on how to provide access to Eva_tool command ONLY and no access to mgr or rebooting the system etc.

Thanks in advance.

Update:

I had created a username helpdesk and set a password for it under root.

Edited passwd file under /etc as below, saved and tested

root0:0:root:/root:/bin/bash
bin1:1:bin:/bin:/bin/false
daemon2:2:daemon:/sbin:/bin/false
ftp14:50:FTP User:/var/ftp:/bin/false
nobody99:99:Nobody:/:/bin/false
httpd48:102:Apache:/var/www:/bin/false
ppp100:11::/tmp:/usr/netadm/sh/ppp.sh
netdump34:34:Network Crash Dump user:/var/crash:/bin/false
swinst0:3:installation-account:/DHS3bin/soft_install/bin:/bin/bash
mtcl2011:1002:mtcl:/DHS3bin/mtcl:/bin/bash
adfexc2015:1002:adfexc:/DHS3bin/adfexc:/bin/bash
client2017:1002:client:/DHS3bin/client:/bin/false
helpdesk2018:1003:helpdesk:/usr2/servers/Eva_tool:/bin/bash



I am unable to run the Eva_tool command after logging in with helpdesk username successfully. Any suggestions?

YEap. and after reboot your user helpdesk will get deleted...

Thanks for your feedback.
So is there a way to create a login for end customers to only access Eva_tool to reset the voicemail instead of issueing them the mtcl login and password?

Maybe Omnivista 4760? There you have nice web login and access levels.

Its not a Omnivista 4760 server user.