ACCOUNTING: Appli ACC_ETH : feature incident 2 3

[dryhouse]

Hi guys;

I have this incident in my system.4760 receive the tickets and work ok.

16/11/11 06:43:43 000099M|---/--/-/---|=2:0275=ACCOUNTING: Appli ACC_ETH : feature incident 2 3
16/11/11 06:43:43 000099S|---/--/-/---|=2:0275=ACCOUNTING: Appli ACC_ETH : feature incident 2 3
16/11/11 07:23:42 000099M|---/--/-/---|=2:0275=ACCOUNTING: Appli ACC_ETH : feature incident 10 0

the meaning of the incident does not explain well:

2 BUF_OVERFLOW. The ethernet buffer is full."
" P3 is equal to 3 (ethernet thread)."

(10, 0) Operation to be done again with coherent data."

Any idea? Thanks for your Replies.

[vad]

Files for external accounting (used by 4760) and real time ticket output (via ethernet) - not the same.
Check application / accounting - managed or not "on-line printing" and used or not.

[dryhouse]

Hi vad, thanks for your replie,

I check application/accounting:

internal accounting-->yes
Files for external accounting-->yes
outpout in real time-->no
tickets storage--> no

Only 4760 receive the tickets. The configuration is ok?

Regards.

[luis.molinas]

Hi dryhouse,

I have the same incident. Can you solved this?

Regards,

[luis.molinas]

Sorry, I correct myself.

The same incident to the 0275=ACCOUNTING: Appli ACC_ETH : feature incident 10 0

[dryhouse]

Hi Luis,

The incident has been corrected with
IP tickets over ethernet: NO and
real time tickets output: NO

Your incident means: a bad date in your PBX

Regards.

[luis.molinas]

Ok, thanks dryhouse!

I changed "IP tickets over ethernet to NO" and the incident has been solved.

Regards,

[kishore1942]

Hi People,

I have the same Issue, the IP phones keep restarting.

09/12/21 16:28:17 000001S|---/--/-/---|=2:0275=ACCOUNTING: Appli ACC_ETH : feature incident 2 3
09/12/21 16:28:22 000001M|001/00/0/134|=3:0386=Sig. on IP set: No response from de set 00:80:9f:22:4f:7d,5517
09/12/21 16:28:58 000001M|---/--/-/---|=2:0283=ACCOUNTING. Appli CALLHANDLING : feature incident 2 527
09/12/21 16:29:12 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:ee:4f:7d,5517

In Applications
Internal Accounting + YES
Tracking + YES
Financial Report + YES
CDR Tickets Storage + YES
Files for External Accounting + YES
Real Time Tickets Output + NO

regards,
KK

[vad]

You have more then one problem.
09/12/21 16:28:17 000001S|---/--/-/---|=2:0275=ACCOUNTING: Appli ACC_ETH : feature incident 2 3 - incident from stand-by CPU. May be on twin CPU you have Real-time tickets=yes?
09/12/21 16:28:58 000001M|---/--/-/---|=2:0283=ACCOUNTING. Appli CALLHANDLING : feature incident 2 527 - you have duration accounting. For dialed number started from 527 - not managed charge scale.

09/12/21 16:28:22 000001M|001/00/0/134|=3:0386=Sig. on IP set: No response from de set 00:80:9f:22:4f:7d,5517
09/12/21 16:29:12 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:ee:4f:7d,5517 - just problem with IP set - check your network - management, cabling etc.

[kishore1942]

thanks for your time Vad, will consult my epabx engineer and will revert.

regards
KK