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Cannot hear exact DTMF tone via IP touch.
Posted: 14 Feb 2012 14:20
by genyfox
Hi everyone,
Site OXE version is 'R10.0-j1.410-36' and call center. All agents use IP Touch 4038.
When agent is on phone with customer(external number), and customer press DTMF digits.
Agent can't hear exact DTMF tone. Just hear very short part of tone or nothing.
Is there any way to fix this?
Re: Cannot hear exact DTMF tone via IP touch.
Posted: 15 Feb 2012 04:39
by tot3nkopf
You have DTMF detection problems?
Why is the way the agent hears DTMF tones relevant for you?
Re: Cannot hear exact DTMF tone via IP touch.
Posted: 15 Feb 2012 05:55
by vad
Man based IVR?
Re: Cannot hear exact DTMF tone via IP touch.
Posted: 15 Feb 2012 20:15
by genyfox
Agent need to collect customers account passward, they use some kind of DTMF tone dectecter.
Yeah,, maybe man based IVR...haha
Re: Cannot hear exact DTMF tone via IP touch.
Posted: 17 Apr 2012 16:16
by alaint73
Is this happening consistently ( every single time) or just once in a while?
Re: Cannot hear exact DTMF tone via IP touch.
Posted: 30 May 2012 03:35
by Eliott
Normal behavior. It's cutted by DSP.
Re: Cannot hear exact DTMF tone via IP touch.
Posted: 07 Nov 2012 23:17
by genyfox
Thanks,
Alcatel-Lucent made limited patch for this issue. Now can hear normal DTMF tone from IP Phone.
Re: Cannot hear exact DTMF tone via IP touch.
Posted: 07 Nov 2012 23:18
by genyfox
FYI, patch is 'J1410.51'