OXO OTCC incorrect stats

[marlon74ph]

Hi,

We have an OXO Rel 5.1 equipped with OTCC

Our group reports does not tally on 3 agents of the CC:

Actual Stats generated:
------------------------------------------------------------------------------------------
Group: 1

Inc Calls =319
Answered Calls = 188
Calls on Queue = 55
Calls in queue S1 = 27
Calls in queue S2 = 16
Deterred = 0
Abandoned = 101
Service Close = 19
Calls overflow = 0

------------------------------------------------------------------------------------------

Agent 1:

ACD calls = 110
I/C calls = 5
O/G calls = 82
No Answer = 47
------------------------------------------------------------------------------------------
Agent 2 :

ACD calls = 66
I/C calls = 2
O/G calls = 63
No Answer = 37
----------------------------------------------------------------------------------------

Agent 3:

ACD calls = 3
I/C calls = 1
O/G calls = 7
No Answer = 5
---------------------------------------------------------------------------------------

Client is questioning reports generated on why the reports does not tally on 3 agents to the group. could somebody help us explain this issue?

Regards.

Marlon