Alcatel Unleashed

Hi,

I'm fairly new to the Alcatel UC environment, but I do have an issue with my MY IC program.
When I launch My IC it pops up for Username / Password, which is setup in the Webadmin environment already.
All users are configured on the webadmin, so there is no interaction with Active Directory or anything.

Now, when I fill in my details and press Ok, it dissappears for a moment, but then the same screen pops up again.
When I try to login to the websoftphone, which should be the same as the My IC locally. The same issue pops up. I fill in my name and password, but is not accepted.
The message on the websoftphone page is "Log again, either your login or password was wrong". But when I look in the webadmin part, the number of login failures is always 0.
It seems somehow it is not communicating. The message that login or password is wrong seems to be misleading.

It is configured to TSLv1(that's what I see in my traffic dump), on the server's webinterface it also uses port 443.

Can someone point me in the right direction where to look why I can't login (all boxes for the webservice and IC are ticked, so the profile must be correct)

All your assistance is greatly appreciated!
/Jasper

Using Proxy or something on the middle? What if you try to login to Web from the self server?
DNS resolution (forward and reverse) is 100% sure ok?

Hi Cavagnaro,

No, it is for use on our internal network / WAN. There are no Proxies / firewalls involved in that situation.
DNS is ok as well.
If I login from the webserver, I get the same message that my login is incorrect. But there is no count on the webadmin with "unsuccessful login attempts" it is still zero. So it looks like the client (either the My IC or the webinterface) doesn't "talk" to the ICS.....

Actually that can't be...you 100% you or nobody else modified the authentication.xml file? Can you put the screenshot of user configuration and the authentication.xml file?