Alcatel Unleashed

Hi.

We have an existing UC system that we purchased from the local Alcatel vendor. For the past 5 months we have been working with our vendor on getting our UC platform up and running. We seem to be facing alot of issues. on of them I have outlined below.

We are using the Omnitouch 8400 "My ICM v2.7.014.002" on our LAN. For some users we load the software and it works like a charm but there are other users that we load the client on that come up with a communication error (Screen shot doc attached). Users on the same subnet 1 will be able to communicate and the second will get the error. This seems to be at random in the organisation.

I have also noticed that I am unable to ping the host: Otuc from both workstations that can use the clients and those that cant.

Am hoping that someone can help me out in resolving this soonest.

Thanks.

Well the fact that you can't ping it means only one thing:
Firewall...

So what I guess is that the ICS firewall is active, ask your installer to do a checksystem routine and see what errors it shows. If you don't have a faxserver on that machine it must be off.