Alcatel Unleashed

Hello, I've been working in the Alcatel Systems for about 3 years, I've taken the Alcatel Lucent OmniPCX Enterprise 9.0 Starter Pack Enterprise, so I'm not exactly a newbie, but I haven't been able to find what I need in the books I have or on the site (if anyone else can find it, please let me know where)

We have a simple system, a lot of users, no attendants, no speed dialing, it's all very basic. We had a request to setup short codes to call specific extensions, for example, a user would dial *01 and that would dial a users extension. It sounded simple when they requested it, and it still sounds very simple, but I cannot for the life of me find it in the prefix section. When I google it, I find results for individual attendant calling and direct speed dial connection, but these don't seem to be working (and are also much more complicated than what I need) and I was wondering, as I know Alcatel has their own language when it comes to phone systems that don't always match the words an outsider would use.

Please don't yell at me to look through the documentation, I have, I'm not lazy, I'm not looking for a quick answer, I cannot find the answer, which if why I am starting here.

All I need is to know which selection to choose in prefixes to make it dial an internal extension.

The OXE versions we have are R9.1 and R10.1 (two different, unrelated sites) and we use the Omnivista 4760 to manage all of them, though I'll also telnet in if the 4760 is in use by other users.

An example of our layout:

We use 7 digit extensions, examples below
Users:
1234567 - Reception
1234568 - Office A
1234569 - Office B
1234561 - Room A
1234562 - Room B

We need a prefix that does the following:

*01 dials 1234567
*02 dials 1234568
etc...

Any help would be appreciated, even if it's just a link to somewhere where this has already been answered.

You can use speed dials or local prefix to achieve that.

From what I've read, speed dials are only for external numbers, and where these are internal it wouldn't work

When you say local prefix, do you mean local short dialing codes? Or something else?

curls wrote:From what I've read, speed dials are only for external numbers, and where these are internal it wouldn't work

Not true.

curls wrote:When you say local prefix, do you mean local short dialing codes? Or something else?

I mean short local dialing feature described in ABC-F Homogeneous Networks section of the Sys Doc
In prefixes: Local Short Dialing Prefix

hi curls, when tot says to use speeddials i think he suggests to use direct abbervated numbers not the speed dial by range in case you are looking at the wrong speed dials.

I tried the local short dialing prefix, prefix = *01 as a local short dialing prefix to 1234567, and it doesn't complete (get a few seconds of silence, then a busy signal), I assume because it's adding the *01 at the end and becomes an invalid number. We use the local short dialing prefixes to give ourselves four digit extensions instead of 7, so we'll make 4 a local short dialing prefix for 1234, and so when we dial 4567, it dials 1234567, so I assume using the same idea to make it call a number, when we press *01, it's actually trying to call 1234567*01 and that *01 at the end of the number is causing some kind of confusion in the system.

I'll play with the speed dials and see if I can figure that out, there've been a lot of errors when creating things, but a lot of the errors are explained in the other posts, I was just hoping for a simpler way that speed dials.

Let's assume you have 1234XX (100 numbers)
Prefix could be 4 local short dialling number 1234.

The problem with that is they want the *01 / *02 / *03 for commonly used numbers and the local short dialing prefix hangs the call when it tries to call it.

However, as it turns out, the reason I was having trauma with speed dialing is I hadn't set the call type to internal, I'd left it as normal, we're sunshine and roses now, thanks!

good that you have found solution
but not really true, i have abbreviated number witch calls internal user with call type normal, as internal , user as ipphone, as isvpn