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Second call gets busy signal
Posted: 21 Dec 2012 14:19
by Highspeed
I have a customer who is having an issue with the second incoming call to sets. They have a set that has many multilines on their phone. When that phone is on a call, the next call coming in hears a busy signal. This is happening on some more phones throughout their facilities. However, there are some phones that are working correctly. When comparing the phones that can take a second call against the phones that cant, their profiles, Access COS, Phone Feature COS and Dynamic State User build out are all the same.
Any suggestions?
Re: Second call gets busy signal
Posted: 26 Dec 2012 09:12
by tot3nkopf
During call modify call waiting status. User probably used call wait dynamic key disabling call waiting.
Re: Second call gets busy signal
Posted: 27 Dec 2012 11:05
by Highspeed
I am sorry but I didnt understand your reply
Re: Second call gets busy signal
Posted: 27 Dec 2012 14:21
by tot3nkopf
Highspeed wrote:I am sorry but I didnt understand your reply
Push the "wait" dynamic key during one call. Then call again from two sources and see if the second call rings.
Re: Second call gets busy signal
Posted: 02 Jan 2013 16:41
by Highspeed
We dont have "wait" keys on the phones in the US