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change agent skills via telnet command or csta?
Posted: 08 Feb 2013 06:40
by sven
Hi,
is it possible to change the ccd agent skills via a telnet command? I know the following commands to list the skills:
tabskill - list all skills
tabskilldom - list all skills domains
agacd <agent_number> - list the agent with skills an levels
But I does not find any command to change the skills or levels.
Or does anybody know if this is possible with csta?
Thank You!
Greetings
Sven
Re: change agent skills via telnet command or csta?
Posted: 10 Feb 2013 05:55
by tot3nkopf
Via telnet using mtcl account you can look for nodico command.
mgr -log filename ---> to get the syntax for your needs (in mgr modify a skill of an agent to see the output on log file)
mgr -nodico -X yourbuiltfile (to execute your custom built agent skill change file that you need to build)
or
something like:
echo 'SET Subscriber "101": "100" { Annu_Name = "MyName", Annu_First_Name = "MyFirstName" }' > tmp.mgr; mgr -nodico -X tmp.mgr ; rm tmp.mgr
in order to build and remove through a command a temporary file (one time command from command prompt.
(see this also:
viewtopic.php?f=222&t=979&hilit=nodico&start=10 )
It should be possible to change it via CSTA also (check the csta v2 documents and make some tests).
Re: change agent skills via telnet command or csta?
Posted: 11 Feb 2013 02:13
by sven
Thank you i will try it this week and report here.
Greetings
sven
Re: change agent skills via telnet command or csta?
Posted: 13 Feb 2013 08:15
by sven
Thank You for the hint. It is working. The mgr file looks like that
Code: Select all
SET ACD2_Operator_data "101": "1": "1": "1": "AgentNumber"
{
SkillSet = {{"skill-id","skill-level","active-flag"}}
}
example:
SET ACD2_Operator_data "101": "1": "1": "1": "44712"
{
SkillSet = {{"139","6","TRUE"},{"135","5","TRUE"},{"138","6","FALSE"}}
}
I create a handy bash script, thank you.
Greetings
sven