OTBE 1.2 - Not able to configure a UM-VoiceMail for a user

[persistent_gloom]

Hei there,

I have another problem at our costumers site.
It worked fine before, but since a couple of days I'm not able to configure a UM voicemail for an OXE user with OT rights.
I can create the UM voicemail in the OpenTouch and the OXE user has everything he needs configured in the OT (Rights for voicemail, e-mail address, etc.), but when I want to activate the vmail in the OT configuration (under users/voice mail), OmniVista shows the message "Error from OT: Message service returned error code: 1999 Error text:Unknown Error occured".

I tried to restart the services, but it didn't change anything.

Does anybody have similar problems?

Thanks

[persistent_gloom]

I seem to have a bigger problem with the UM voicemail.
It is not reachable from time to time.
The service is running normally.

Here is an excerpt from the va_traces.log:

09 Apr 2013 06:39:55,283 ERROR [ajp-10009-6] com.alcatel.ecc.ex2007.Ex2007CMailbox (Ex2007CMailbox.java:423) - Can not access to mailbox
com.alcatel.ecc.masc.api.transferable.MASCInternalError: while getting messages with criteria (of type ALL) and (READ=true)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCount(Ex2007MailboxImpl.java:1269)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:303)
at sun.rmi.transport.Transport$1.run(Transport.java:159)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:255)
at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:233)
at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:142)
at java.rmi.server.RemoteObjectInvocationHandler.invokeRemoteMethod(RemoteObjectInvocationHandler.java:178)
at java.rmi.server.RemoteObjectInvocationHandler.invoke(RemoteObjectInvocationHandler.java:132)
at $Proxy152.getMessageCount(Unknown Source)
at com.alcatel.ecc.ex2007.Ex2007CMailbox.getNbMessages(Ex2007CMailbox.java:411)
at com.alcatel.phileas.um.MailboxBasicCommonImpl.getNbReadMessages(MailboxBasicCommonImpl.java:123)
at org.apache.jsp.voicemail.stackPresentation.mailboxMenu_jsp._jspService(mailboxMenu_jsp.java:142)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:709)
at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:680)
at org.apache.jsp.voicemail.stackPresentation.selectMailboxMenu_jsp._jspService(selectMailboxMenu_jsp.java:130)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:709)
at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:680)
at org.apache.jsp.voicemail.login.initialize_jsp._jspService(initialize_jsp.java:133)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.alcatel.ecc.filters.AuthTuiFilter.handleValidLogin(AuthTuiFilter.java:270)
at com.alcatel.ecc.filters.AuthTuiFilter.doFilter(AuthTuiFilter.java:97)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.alcatel.ecc.filters.HttpHeadersFilter.doFilter(HttpHeadersFilter.java:92)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:394)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:615)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.ajp.AjpAprProcessor.process(AjpAprProcessor.java:448)
at org.apache.coyote.ajp.AjpAprProtocol$AjpConnectionHandler.process(AjpAprProtocol.java:399)
at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1675)
at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.NullPointerException
at com.alcatel.service.impl.AlcMASCServiceImpl.getUMSessionCounter(AlcMASCServiceImpl.java:250)
at sun.reflect.GeneratedMethodAccessor11.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:303)
at sun.rmi.transport.Transport$1.run(Transport.java:159)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:255)
at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:233)
at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:142)
at java.rmi.server.RemoteObjectInvocationHandler.invokeRemoteMethod(RemoteObjectInvocationHandler.java:178)
at java.rmi.server.RemoteObjectInvocationHandler.invoke(RemoteObjectInvocationHandler.java:132)
at $Proxy44.getUMSessionCounter(Unknown Source)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getRelayedMessageCount(Ex2007MailboxImpl.java:652)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCountWithTypeAndCriteria(Ex2007MailboxImpl.java:619)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCountRaw(Ex2007MailboxImpl.java:1289)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCount(Ex2007MailboxImpl.java:1257)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:303)
at sun.rmi.transport.Transport$1.run(Transport.java:159)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
... 1 more
09 Apr 2013 06:39:55,285 WARN [ajp-10009-6] com.alcatel.voicemail.stackPresentation (mailboxMenu_jsp.java:153) - getNbNewMessages() returned -1
09 Apr 2013 06:46:58,288 ERROR [ajp-10009-6] com.alcatel.ecc.vmmc.Command (Command.java:563) - session is null
09 Apr 2013 06:46:58,289 ERROR [ajp-10009-6] com.alcatel.ecc.vmmc.Command (Command.java:406) - invalid session 1365411539474
09 Apr 2013 08:16:30,176 ERROR [ajp-10009-8] com.alcatel.ecc.ex2007.Ex2007CMailbox (Ex2007CMailbox.java:236) - send ex2007 message failed to recipients=[changed by me], from=esr@localdomain
09 Apr 2013 08:17:11,806 ERROR [ajp-10009-7] com.alcatel.ecc.ex2007.Ex2007CMailbox (Ex2007CMailbox.java:423) - Can not access to mailbox
com.alcatel.ecc.masc.api.transferable.MASCInternalError: while getting messages with criteria (of type ALL) and (READ=false)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCount(Ex2007MailboxImpl.java:1269)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:303)
at sun.rmi.transport.Transport$1.run(Transport.java:159)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:255)
at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:233)
at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:142)
at java.rmi.server.RemoteObjectInvocationHandler.invokeRemoteMethod(RemoteObjectInvocationHandler.java:178)
at java.rmi.server.RemoteObjectInvocationHandler.invoke(RemoteObjectInvocationHandler.java:132)
at $Proxy152.getMessageCount(Unknown Source)
at com.alcatel.ecc.ex2007.Ex2007CMailbox.getNbMessages(Ex2007CMailbox.java:411)
at com.alcatel.phileas.um.MailboxBasicCommonImpl.getNbNewMessages(MailboxBasicCommonImpl.java:109)
at org.apache.jsp.voicemail.stackPresentation.mailboxMenu_jsp._jspService(mailboxMenu_jsp.java:141)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:709)
at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:680)
at org.apache.jsp.voicemail.stackPresentation.selectMailboxMenu_jsp._jspService(selectMailboxMenu_jsp.java:130)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:709)
at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:680)
at org.apache.jsp.voicemail.login.initialize_jsp._jspService(initialize_jsp.java:133)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.alcatel.ecc.filters.AuthTuiFilter.handleValidLogin(AuthTuiFilter.java:270)
at com.alcatel.ecc.filters.AuthTuiFilter.doFilter(AuthTuiFilter.java:97)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.alcatel.ecc.filters.HttpHeadersFilter.doFilter(HttpHeadersFilter.java:92)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:394)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:615)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.ajp.AjpAprProcessor.process(AjpAprProcessor.java:448)
at org.apache.coyote.ajp.AjpAprProtocol$AjpConnectionHandler.process(AjpAprProtocol.java:399)
at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1675)
at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.NullPointerException
at com.alcatel.service.impl.AlcMASCServiceImpl.getUMSessionCounter(AlcMASCServiceImpl.java:250)
at sun.reflect.GeneratedMethodAccessor11.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:303)
at sun.rmi.transport.Transport$1.run(Transport.java:159)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:255)
at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:233)
at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:142)
at java.rmi.server.RemoteObjectInvocationHandler.invokeRemoteMethod(RemoteObjectInvocationHandler.java:178)
at java.rmi.server.RemoteObjectInvocationHandler.invoke(RemoteObjectInvocationHandler.java:132)
at $Proxy44.getUMSessionCounter(Unknown Source)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getRelayedMessageCount(Ex2007MailboxImpl.java:652)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCountWithTypeAndCriteria(Ex2007MailboxImpl.java:619)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCountRaw(Ex2007MailboxImpl.java:1289)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCount(Ex2007MailboxImpl.java:1257)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:303)
at sun.rmi.transport.Transport$1.run(Transport.java:159)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
... 1 more
09 Apr 2013 08:17:11,823 ERROR [ajp-10009-7] com.alcatel.ecc.ex2007.Ex2007CMailbox (Ex2007CMailbox.java:423) - Can not access to mailbox
com.alcatel.ecc.masc.api.transferable.MASCInternalError: while getting messages with criteria (of type ALL) and (READ=true)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCount(Ex2007MailboxImpl.java:1269)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:303)
at sun.rmi.transport.Transport$1.run(Transport.java:159)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:255)
at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:233)
at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:142)
at java.rmi.server.RemoteObjectInvocationHandler.invokeRemoteMethod(RemoteObjectInvocationHandler.java:178)
at java.rmi.server.RemoteObjectInvocationHandler.invoke(RemoteObjectInvocationHandler.java:132)
at $Proxy152.getMessageCount(Unknown Source)
at com.alcatel.ecc.ex2007.Ex2007CMailbox.getNbMessages(Ex2007CMailbox.java:411)
at com.alcatel.phileas.um.MailboxBasicCommonImpl.getNbReadMessages(MailboxBasicCommonImpl.java:123)
at org.apache.jsp.voicemail.stackPresentation.mailboxMenu_jsp._jspService(mailboxMenu_jsp.java:142)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:709)
at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:680)
at org.apache.jsp.voicemail.stackPresentation.selectMailboxMenu_jsp._jspService(selectMailboxMenu_jsp.java:130)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:709)
at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:680)
at org.apache.jsp.voicemail.login.initialize_jsp._jspService(initialize_jsp.java:133)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.alcatel.ecc.filters.AuthTuiFilter.handleValidLogin(AuthTuiFilter.java:270)
at com.alcatel.ecc.filters.AuthTuiFilter.doFilter(AuthTuiFilter.java:97)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.alcatel.ecc.filters.HttpHeadersFilter.doFilter(HttpHeadersFilter.java:92)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:394)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:615)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.ajp.AjpAprProcessor.process(AjpAprProcessor.java:448)
at org.apache.coyote.ajp.AjpAprProtocol$AjpConnectionHandler.process(AjpAprProtocol.java:399)
at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1675)
at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.NullPointerException
at com.alcatel.service.impl.AlcMASCServiceImpl.getUMSessionCounter(AlcMASCServiceImpl.java:250)
at sun.reflect.GeneratedMethodAccessor11.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:303)
at sun.rmi.transport.Transport$1.run(Transport.java:159)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:255)
at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:233)
at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:142)
at java.rmi.server.RemoteObjectInvocationHandler.invokeRemoteMethod(RemoteObjectInvocationHandler.java:178)
at java.rmi.server.RemoteObjectInvocationHandler.invoke(RemoteObjectInvocationHandler.java:132)
at $Proxy44.getUMSessionCounter(Unknown Source)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getRelayedMessageCount(Ex2007MailboxImpl.java:652)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCountWithTypeAndCriteria(Ex2007MailboxImpl.java:619)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCountRaw(Ex2007MailboxImpl.java:1289)
at com.alcatel.ecc.masc.service.ex2007.Ex2007MailboxImpl.getMessageCount(Ex2007MailboxImpl.java:1257)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:303)
at sun.rmi.transport.Transport$1.run(Transport.java:159)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
... 1 more
09 Apr 2013 08:17:11,825 WARN [ajp-10009-7] com.alcatel.voicemail.stackPresentation (mailboxMenu_jsp.java:153) - getNbNewMessages() returned -1
09 Apr 2013 08:22:41,082 ERROR [ajp-10009-6] com.alcatel.ecc.ex2007.Ex2007CMailbox (Ex2007CMailbox.java:236) - send ex2007 message failed to recipients=[changed by me], from=jnn@localdomain


Sometimes it is not possible to reach the vmail and sometimes you can leave a message, but it's not going to the users e-mail account.
Most of the time it works normally.

Can anybody help me?

[cavagnaro]

Does the account has enabled Full Access to VM master user? It must not be a domain admin

[persistent_gloom]

The voice mail-users are normal domain users and no admins.
But I think, that I have a major problem on the OT, because it seems, that the whole voice mail system isn't reachable from time to time.

I opened a SR on BPWS and going to inform you, if we found a solution.

[ovaillant]

Hi,

I have got the same issue on site, and if you delete and recreate the mailbox on exchange, it will work...

a parameter somewhere on the exchange generates this error...

I try to find a documentation giving the complete test done by Alcatel during the test with exchange, to find something...

regards

Olivier