Alcatel Unleashed

Dear All,
I found the some strange SIP-Header when I use RequestSingleStepTransfer from GenesysAgentDesktop, for Customer Survey propose. I will represent PCAP log bellowing to explain for more question.

Request-Line: INVITE sip:1600@10.201.80.1;user=phone SIP/2.0
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, REFER, SUBSCRIBE, OPTIONS, UPDATE, INFO\x0d\x0a
Supported: replaces,timer,path,100rel\x0d\x0aUser-Agent: OmniPCX Enterprise R10.1.1 j2.603.20.i\x0d\x0a
Session-Expires: 1800;refresher=uac\x0d\x0aMin-SE: 900\x0d\x0a
History-Info: <sip:9217@10.176.81.3?reason=SIP%3bcause%3d302%3btext%3d%22Moved%20Temporarily%22>;index=1,<sip:1600@10.201.80.1>;index=1.1\x0d\x0aContent-Type: application/sdp\x0d\x0a
To: <sip:9217@10.176.81.3;user=phone>\x0d\x0a
From: \"TOT CW Out\" <sip:0846406777@10.176.81.3;user=phone>;tag=16d740f1da26addf2bfb3324fe7ff076\x0d\x0a
Contact: <sip:0846406777@10.176.81.3;transport=UDP>\x0d\x0a
Call-ID: 34fdf7abccab3737654197fd2f7fcc4a@10.176.81.3\x0d\x0a
CSeq: 724208905 INVITE\x0d\x0a
Via: SIP/2.0/UDP 10.176.81.3;branch=z9hG4bKf8879c163eacfbbd6f739224aee0483e\x0d\x0a
Max-Forwards: 70\x0d\x0a

The scenario is
Agent Login (9217)
PABX (10.176.81.3)
Customer (0846406777)
AccessResource (1600)
GVP EMPS (10.201.80.1)
RSI for Survey (9056) --> Not Shown in PCAP
After Customer finished conversation with Agent, Agent request Single Step Transfer to RSI Survey. As T-Server got GVP Port and send all information back to PABX. PABX will send INVITE Method to EMPS as PCAP above log. I wondering why PCAP Header display To: <sip:9217@10.176.81.3;user=phone>\x0d\x0a Why not sip:1600@10.201.80.1

Please feel free to share any suggestion to me, Note I am focusing Patch R10.1.1 is something wrong because While I ever used R9.1 still fine But bad luck I have not PCAP to insist my assumption.

b3studio

Ho ho,

So you are doing CCO campaign through SIP trunk...You have a single problem but you define it as 3.
In the past CCO with VAD was not supported for SIP TG. Workaround is to use an E1 loop before routing to SIP TG. i do not know if this has changed. You can simply try with a back to back E1 routing (I know you need at least 2 E1 accesses)

How is the invite and To going to be the same?? Has no sense...OXE is the MG in this scenario so he has to send the INVITE from someone, this case the agent

tot3nkopf wrote:Ho ho,

So you are doing CCO campaign through SIP trunk...You have a single problem but you define it as 3.
In the past CCO with VAD was not supported for SIP TG. Workaround is to use an E1 loop before routing to SIP TG. i do not know if this has changed. You can simply try with a back to back E1 routing (I know you need at least 2 E1 accesses)

Oh No Not in this case, This PCAP represent scenario, agent transfer call customer outbound to IVR Survey.

cavagnaro wrote:How is the invite and To going to be the same?? Has no sense...OXE is the MG in this scenario so he has to send the INVITE from someone, this case the agent

As you see the Invite, I aspect Invite and To should be the same because of Origination (Customer) going to Destination (GVP) in this case. But whatever I try to test in the other hand by make an internal call (extension to extension) then transfer survey I will show you bellowing the result of PCAP at same activity before.

6007 represent 1st Extension
6000 represent 2nd Extension
6007 call to 6000
6000 requestsinglesteptransfer to survey

INVITE sip:1600@10.201.80.1;user=phone SIP/2.0
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, REFER, SUBSCRIBE, OPTIONS, UPDATE, INFO
Supported: replaces,timer,path,100rel
User-Agent: OmniPCX Enterprise R10.1.1 j2.603.20.i
Session-Expires: 1800;refresher=uac
Min-SE: 900
Content-Type: application/sdp
To: <sip:1600@10.201.80.1;user=phone>
From: "IP Phone" <sip:6007@10.176.81.3;user=phone>;tag=70ac2674a60151f5ff07a9f2508d0fe7
Contact: <sip:6007@10.176.81.3;transport=UDP>
Call-ID: eef6cd289ff1ebadc0ed4a8c3b9a111f@10.176.81.3
CSeq: 1463320368 INVITE
Via: SIP/2.0/UDP 10.176.81.3;branch=z9hG4bKed48a34be4a2634ca595c3278993507a
Max-Forwards: 70
Content-Length: 288

v=0
o=OXE 1371037633 1371037633 IN IP4 10.176.81.3
s=abs
c=IN IP4 10.175.19.246
t=0 0
m=audio 32514 RTP/AVP 8 18 97
a=sendrecv
a=rtpmap:8 PCMA/8000
a=ptime:20
a=maxptime:30
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=ptime:20
a=maxptime:40
a=rtpmap:97 telephone-event/8000


What do you think ?

I will show you the two step transfer that always work !!

Agent 9217 >>>> Initate Trasnfer to RSI Survey >>> so I will got 1st INVTE (Agent Establish with IVR Survey)
Customer >>> pushed call on HOLD

INVITE sip:9994@10.201.80.1;user=phone SIP/2.0
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, REFER, SUBSCRIBE, OPTIONS, UPDATE, INFO
Supported: replaces,timer,path,100rel
User-Agent: OmniPCX Enterprise R10.1.1 j2.603.20.i
Session-Expires: 1800;refresher=uac
Min-SE: 900
Content-Type: application/sdp
To: <sip:9994@10.201.80.1;user=phone> ---> To : Header is same as INVTE :
From: "Agent" <sip:9217@10.176.81.3;user=phone>;tag=f5bd790e1f85143878ef327be7e900f8 ---> From : Message Agent 9217 Hear IVR Survey
Contact: <sip:9217@10.176.81.3;transport=UDP>
Call-ID: 05a27cab784d04b1a00bcd1a2ea39eaa@10.176.81.3
CSeq: 1843994351 INVITE
Via: SIP/2.0/UDP 10.176.81.3;branch=z9hG4bKf1e3ca63c9259f7214cd3721cf699820
Max-Forwards: 70
Content-Length: 288

v=0
o=OXE 1371039323 1371039323 IN IP4 10.176.81.3
s=abs
c=IN IP4 10.175.19.241
t=0 0
m=audio 32514 RTP/AVP 8 18 97
a=sendrecv
a=rtpmap:8 PCMA/8000
a=ptime:20
a=maxptime:30
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=ptime:20
a=maxptime:40
a=rtpmap:97 telephone-event/8000


Agent 9217 >>>> Complete Trasnfer >>> so I will got 2nd INVTE (Customer switch to hear IVR Survey)

INVITE sip:9994@10.201.80.1;user=phone SIP/2.0
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, REFER, SUBSCRIBE, OPTIONS, UPDATE, INFO
Supported: replaces,timer,path,100rel
User-Agent: OmniPCX Enterprise R10.1.1 j2.603.20.i
Session-Expires: 1800;refresher=uac
Min-SE: 900
Content-Type: application/sdp
From: "TOT CW Out" <sip:0846406777@10.176.81.3;user=phone>;tag=9429faef84f622237453623545e579a3 --> Customer Hear IVR Survey it Work !!!
Replaces: 05a27cab784d04b1a00bcd1a2ea39eaa@10.176.81.3;from-tag=f5bd790e1f85143878ef327be7e900f8;to-tag=D4BE51D6-02D2-4B2B-BD0B-37100DA9988D-270
To: <sip:9994@10.201.80.1;user=phone>
Referred-By: <sip:9217@10.176.81.3;user=phone>
Contact: <sip:0846406777@10.176.81.3;transport=UDP>
Call-ID: 0658e38a3433c0102e7a69959b529341@10.176.81.3
CSeq: 1260097392 INVITE
Via: SIP/2.0/UDP 10.176.81.3;branch=z9hG4bKe1692e57756119e60249a3a3bc96727d
Max-Forwards: 70
Content-Length: 212

v=0
o=OXE 1371039328 1371039328 IN IP4 10.176.81.3
s=abs
c=IN IP4 10.188.81.3
t=0 0
m=audio 32664 RTP/AVP 8 97
a=sendrecv
a=rtpmap:8 PCMA/8000
a=ptime:20
a=maxptime:30
a=rtpmap:97 telephone-event/8000

2nd Invite I hope INVITE Header from SINGLE Step Transfer should be like this....

Show us! Please!

cavagnaro wrote:Show us! Please!

I am apologize my miss communication.

2nd Invite I hope INVITE Header from SINGLE Step Transfer should be like this.... >> I mean I aspect SIPHeader INVITE of single step transfer should be represent INVITE Header like two step transfer at moment of agent push complete transfer.


### 2nd INVITE (Complete Transfer Step from Two Step Transfer Function)
INVITE sip:9994@10.201.80.1;user=phone SIP/2.0
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, REFER, SUBSCRIBE, OPTIONS, UPDATE, INFO
Supported: replaces,timer,path,100rel
User-Agent: OmniPCX Enterprise R10.1.1 j2.603.20.i
Session-Expires: 1800;refresher=uac
Min-SE: 900
Content-Type: application/sdp
From: "TOT CW Out" <sip:0846406777@10.176.81.3;user=phone>;tag=9429faef84f622237453623545e579a3 --> Customer Hear IVR Survey it Work !!!
Replaces: 05a27cab784d04b1a00bcd1a2ea39eaa@10.176.81.3;from-tag=f5bd790e1f85143878ef327be7e900f8;to-tag=D4BE51D6-02D2-4B2B-BD0B-37100DA9988D-270
To: <sip:9994@10.201.80.1;user=phone>
Referred-By: <sip:9217@10.176.81.3;user=phone>
Contact: <sip:0846406777@10.176.81.3;transport=UDP>
Call-ID: 0658e38a3433c0102e7a69959b529341@10.176.81.3
CSeq: 1260097392 INVITE
Via: SIP/2.0/UDP 10.176.81.3;branch=z9hG4bKe1692e57756119e60249a3a3bc96727d
Max-Forwards: 70
Content-Length: 212

##### INVITE From Single Step Transfer Function
Request-Line: INVITE sip:1600@10.201.80.1;user=phone SIP/2.0
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, REFER, SUBSCRIBE, OPTIONS, UPDATE, INFO\x0d\x0a
Supported: replaces,timer,path,100rel\x0d\x0aUser-Agent: OmniPCX Enterprise R10.1.1 j2.603.20.i\x0d\x0a
Session-Expires: 1800;refresher=uac\x0d\x0aMin-SE: 900\x0d\x0a
History-Info: <sip:9217@10.176.81.3?reason=SIP%3bcause%3d302%3btext%3d%22Moved%20Temporarily%22>;index=1,<sip:1600@10.201.80.1>;index=1.1\x0d\x0aContent-Type: application/sdp\x0d\x0a
To: <sip:9217@10.176.81.3;user=phone>\x0d\x0a
From: \"TOT CW Out\" <sip:0846406777@10.176.81.3;user=phone>;tag=16d740f1da26addf2bfb3324fe7ff076\x0d\x0a
Contact: <sip:0846406777@10.176.81.3;transport=UDP>\x0d\x0a
Call-ID: 34fdf7abccab3737654197fd2f7fcc4a@10.176.81.3\x0d\x0a
CSeq: 724208905 INVITE\x0d\x0a
Via: SIP/2.0/UDP 10.176.81.3;branch=z9hG4bKf8879c163eacfbbd6f739224aee0483e\x0d\x0a
Max-Forwards: 70\x0d\x0a