4610 voicemail calls disconnects from IP phones after upgrad

[swinstu]

Hi,

Upgrade from R9.0 to R10.1 J250116d
User has common hardware and external voicemail 4610 (repartee).
After upgrade, calls to voicemail from IP phones stopped working. The call disconnects as soon as the voicemail answers if dialling voicemail pilot internally or by dialling **
Calls are successful from external.
Calls are successful from analog phones internally.
Calling the voicemail pilot externally also works from the ip phones.
There is no compression in place.

On each failure getting the following message:

21/06/13 09:34:54 000001M|---/--/-/---|=0:1721=Phone exc 14, PC 0x0945101a neqt 1022

Incident number (q to quit):1721

INCIDENT NUMBER: 1721
Network indicator: Alcatel 4400
OBJECT CLASS: Dhs3x_node
EVENT TYPE: ProcessingErrorAlarm (10)
PROBABLE CAUSE: Unknown (0)
SEVERITY: Indeterminate

"Phone exc P1, PC 0xP2P3 neqt P4"
"P1 : Exception number (intel i386)"
"P2 : Exception address, MSW"
"P3 : Exception address, LSW"
"P4 : Number of active piece of equipment"
"Phone exception"
"An exception occurred in the phone process."
"The faulty half-communication, cleaned and released, is recovered by the"
"telephone application defence mechanism. The phone task is reinitialized. If"
"the phone trace (mtracer) is active, a `backtracer`, this is to say, the stack
"contents of the faulty task, is displayed on the output terminal."
"Note the incident with all its information on an observation sheet"
"(problem report), specifying if possible the error context."
"From the R1.5.1 release recupexc or excvisu to pull out the backtrace.";



Any suggestions.
I have setup virtual and forwarded to the RSVP group but still same result from IP Phones.
Could it be a database problem or a bug?

[ltatge]

Hello,

Did you follow the Patch allignment? You can only upgrade from specific patch to next release. F.e. first install latest patch in R9.0, then upgrade to new release.

Regards

[swinstu]

Thanks for the feedback. A reboot of the pabx resolved the issue but have loaded latest and greatest patch 23 in R10.1 as the release notes suggested users cannot access external voicemail. Hopefully issue does not repeat. Issue resolved.