Alcatel Unleashed

Hi there,

I got problem with my Alcatel OmniPCX Office, always restart itselft.
Before restart, on OMC appear error message : HTTPS summary - Data sysnchronization problems encountered - POSSIBLE LOSS OF DATA
I try to login again can't, and will appear same error message.
After appear that message, PABX will restart itself

Please help me to resolve this problem.


Regards,
Freddy

Some additional info:
- SW version;
- how often (1 time per month, day, hour...);
- what was done (reinstall SW, restore database...).

Hi Vad,

Sorry for late reply

For SW version : 3EH30394DKAA ALZID710/061.001
OMC version : 3EH30398BCAA OMC800/26.1c

PABX restart every once in one hour during working hours, and between 2 or 5 hours at a time outside of working hours.

Before PABX began restarting itself, there is a power failure events to the PABX.
And nothing do with reinstall SW, restore database

This log from Hystory Table :
Date : 09/11 09:35:44,467AM
Event : 0
Explanation : System Restart
Complementary Information : 03 FF FF FF
Date : 09/11 09:35:44,473AM
Event : 34
Explanation : Software Key Changed
Complementary Information : 00 02 18 06
Date : 09/11 09:35:44,474AM
Event : 34
Explanation : Software Key Changed
Complementary Information : 01 02 09 70
Date : 09/11 09:35:44,467AM
Event : 123
Explanation : Main Power Supply
Complementary Information : 01 FF FF FF



Thanks,
Freddy

Hi I had similar problem on OXO with CPU-2 sw rel. 410/060.001. There was restart in 5 minutes and same history messages as you have. Reinstall software, cold reset and restore database didn`t help me. The only one thing which was helpfull was to load sw with LOLA tool and than than to load saved database.


adam

Hi

Many problems of reset with older R7.10. Do an upgrade to the latest R7.10_098.001 with LOLA (to format flash). After all, restore the database. This version is stable.

Hi,

Thanks for your sharing, already solve with re-install SW to version 710/098.001 using LOLA.

I use OMC 800 26.1c of OmniPCX Office Management Console. But it get always restart after Windows new update. Can I download with new version? Or what's solution on existing?

? What is happening for you? The PBX resets after windows update? How? Can't think on any correlation

Enviado de meu E6633 usando Tapatalk

I would like to download the OMC software for Windows. Can someone help me with the setup?