Alcatel Unleashed

hi everybody, I have the follow issue :
when an external call is routed on a Call Routing Group the member rings following the timer, but after the third member tha call drop. I also configure the timer to value=1 but the issue remains. Any Idea?

Thanks a lot

Andrea

What timer did you configure?

The timer of Call Routing Distribution, but it's the same. When the call overcome the third member, it drop and I receive on incvisu the same warning : "22/01/14 14:20:24 000001M|002/06/0/000|=3:1307=MCDU in distri tab entity 213, col Night , line 4 incorrect or missing" where 213 is the index of Call Routing Group.

Overflow timer on no answer has what value in the trunk COS assigned to the external trunk groups?

I've try different timer, but also if I configure Overflow timer on no answer with a very high value and Timer inside Call Routing Group with a small value every time the call go to the fourth member it drop with the previous error.

agiftel wrote:I've try different timer, but also if I configure Overflow timer on no answer with a very high value and Timer inside Call Routing Group with a small value every time the call go to the fourth member it drop with the previous error.

I have asked you smth else. In my view if the timer that I have specified is 30s (as default) and the system overflow on no reply timer (timer 4 I think - or the relevant value set up for each user in the phone feature COS from R10) is 12s then I can expect that the 4th member of the group never to be reached (it will ring first member for 12s then second for 12s and the 3rd for 6 seconds)