Alcatel Unleashed

The #1 Worldwide board for technical support on Alcatel-Lucent Voice & Data gear.
https://alcatelunleashed.com/

Integrated Automated Attendant

https://alcatelunleashed.com/viewtopic.php?t=22872

Page 1 of 2

Integrated Automated Attendant

Posted: 28 Jan 2014 15:26
by giovanni.attolini
Hi for all!

My doubt is about Integrated Automated Attendant, I am activating these feature on OXE R10.1.1 (J2.603.21) but without success. Follow are configuration made until now:

LEAF
mgr -> Applications -> Automated Attendant -> Go Down -> Automated Attendant Leaf

Code: Select all

+-Consult/Modify: Automated Attendant Leaf-----------------------------------+
¦                                                                            ¦
¦             Node Number (reserved) : 1                                     ¦
¦                Instance (reserved) : 1                                     ¦
¦                Instance (reserved) : 1                                     ¦
¦                           Leaf No. : 10                                    ¦
¦                                                                            ¦
¦                          Leaf Name : MainMenu                              ¦
¦                          Leaf Type + Menu For Auto.Attendant               ¦
¦                                                                            ¦
¦                                 Guide Info                                 ¦
¦                                                                            ¦
¦                              Tones : 600                                   ¦
¦                     Listening Time : 400                                   ¦
¦                       Diffusion Nb : 0                                     ¦
¦                                                                            ¦
¦                               Time Out Action                              ¦
¦                                                                            ¦
¦                        Action Type + Routing to No pre-programmed          ¦
¦                   Directory Number : 9560                                  ¦
¦                           Leaf No. : 0                                     ¦
¦                                                                            ¦
¦                                  Action 1                                  ¦
¦                                                                            ¦
¦                         DTMF Digit : 1                                     ¦
¦                        Action Type + Routing to Preprog.No.                ¦
¦                      Directory No. : 9666                                  ¦
¦                           Leaf No. : 0                                     ¦
¦                                                                            ¦
¦                                  Action 2                                  ¦
¦                                                                            ¦
¦                         DTMF Digit : 2                                     ¦
¦                        Action Type + Routing to Preprog.No.                ¦
¦                      Directory No. : 9246                                  ¦
¦                           Leaf No. : 0                                     ¦
¦                                                                            ¦
¦                                  Action 3                                  ¦
¦                                                                            ¦
¦                         DTMF Digit : 3                                     ¦
¦                        Action Type + Routing to Preprog.No.                ¦
¦                      Directory No. : 9678                                  ¦
¦                           Leaf No. : 0                                     ¦
¦                                                                            ¦
¦                                  Action 4                                  ¦
¦                                                                            ¦
+----------------------------------------------------------------------------+
TREE
mgr -> Applications -> Automated Attendant -> Go Down -> Automated Attendant Tree

Code: Select all

+-Consult/Modify: Automated Attendant Tree---------------+
¦                                                        ¦
¦             Node Number (reserved) : 1                 ¦
¦                Instance (reserved) : 1                 ¦
¦                Instance (reserved) : 1                 ¦
¦                           Tree No. : 1                 ¦
¦                                                        ¦
¦                          Tree Name : MMTree            ¦
¦                         First Leaf : 10                ¦
¦                                                        ¦
+--------------------------------------------------------+
ACCESS
mgr -> Applications -> Automated Attendant -> Go Down -> Automated Attendant Access

Code: Select all

+-Consult/Modify: Automated Attendant Access---------------------------------+
¦                                                                            ¦
¦             Node Number (reserved) : 1                                     ¦
¦                Instance (reserved) : 1                                     ¦
¦                Instance (reserved) : 1                                     ¦
¦                   Directory Number : 9550                                  ¦
¦                                                                            ¦
¦                         Access Id. : 1                                     ¦
¦                                                                            ¦
¦                            Night - Caller Rights                           ¦
¦                                                                            ¦
¦                        Category  0 : 1                                     ¦
¦                        ...                                                 ¦
¦                        Category 31 : 1                                     ¦
¦                                                                            ¦
¦                            Day - Caller Rights                             ¦
¦                                                                            ¦
¦                        Category  0 : 1                                     ¦
¦                        ...                                                 ¦
¦                        Category 31 : 1                                     ¦
¦                                                                            ¦
¦                          Entity Id : 2                                     ¦
¦                                                                            ¦
+----------------------------------------------------------------------------+
CALLER RIGHTS
mgr -> Applications -> Automated Attendant -> Go Down -> Caller Rights Category

Code: Select all

+-Consult/Modify: Caller Rights Category-------------------------------------+
¦                                                                            ¦
¦             Node Number (reserved) : 1                                     ¦
¦                Instance (reserved) : 1                                     ¦
¦                Instance (reserved) : 1                                     ¦
¦                 Rights category Id : 0                                     ¦
¦                                                                            ¦
¦                               Calling Rights                               ¦
¦                                                                            ¦
¦                               Wait : 1                                     ¦
¦               Routing to Attendant : 1                                     ¦
¦                         Voice Mail : 1                                     ¦
¦                Automated Attendant : 1                                     ¦
¦                 Presentation Guide : 1                                     ¦
¦               DDI Incitation Guide : 1                                     ¦
¦        Prio.Waiting Queue On Attdt : 1                                     ¦
¦                                                                            ¦
+----------------------------------------------------------------------------+
CALLED RIGHTS
mgr -> Applications -> Automated Attendant -> Go Down -> Caller Party Rights

Code: Select all

+-Consult/Modify: Called Party Rights Cat.-----------------------------------+
¦                                                                            ¦
¦             Node Number (reserved) : 1                                     ¦
¦                Instance (reserved) : 1                                     ¦
¦                Instance (reserved) : 1                                     ¦
¦                 Rights Category Id : 0                                     ¦
¦                                                                            ¦
¦                             Called Party Rights                            ¦
¦                                                                            ¦
¦                               Wait : 1                                     ¦
¦               Routing to Attendant : 1                                     ¦
¦                         Voice Mail : 1                                     ¦
¦          Routing to Auto.Attendant : 1                                     ¦
¦                 Presentation Guide : 1                                     ¦
¦               DDI Incitation Guide : 1                                     ¦
¦       Menus on Set if Caller Known : 1                                     ¦
¦       Menus on Set if Caller Unkn. : 1                                     ¦
¦                                                                            ¦
¦          Presentation Guide Choice : 1                                     ¦
¦      DID Solicitation Guide Choice : 1                                     ¦
¦                                                                            ¦
+----------------------------------------------------------------------------+
GENERAL PARAMETERS
mgr -> Applications -> Automated Attendant

Code: Select all

+-Consult/Modify: Automated Attendant----------------+
¦                                                    ¦
¦             Node Number (reserved) : 1             ¦
¦                Instance (reserved) : 1             ¦
¦                Instance (reserved) : 1             ¦
¦                                                    ¦
¦         Automated Attendant Valid. + True          ¦
¦              Tone (VG) On Free Set : 23            ¦
¦              Tone (VG) On Busy Set : 23            ¦
¦              Inter Guide Tone (GV) : 1             ¦
¦                 DTMF Numbering Key : *             ¦
¦                         Return Key : *             ¦
¦                      Silence Timer : 100           ¦
¦                         Wait Timer : 200           ¦
¦        Immediate Menu On Multi.Set + True          ¦
¦                                                    ¦
+----------------------------------------------------+
STATUS OF VG 600 ON GD3

Code: Select all

(1)callserver_a> vgstat 6 0

Tue Jan 28 16:52:14 BRST 2014


etat_vg = VG_STABLE (0)

Slot 1 : Card status register = 4E   Identifier =
         Static voice guides         Language : 221 - On hold music

Slot 2 : Card status register = 4E   Identifier =
         Static voice guides         Language : 10 - AAMenADPCM.msk

Slot 3 : Card status register = 4E   Identifier =
         Static voice guides         Language : 255 - Not used

Slot 4 : Card status register = 4E   Identifier =
         Static voice guides         Language : 255 - Not used

Slot 5 : Card status register = 3C
         Dynamic voice guides
         Total size           = 2096128 bytes (1024 pages) (524 sec)
         Free size            = 2096128 bytes (1024 pages) (524 sec)
         Fill ratio           = 0.0 %
         Available size       = 2096128 bytes (1024 pages) (524 sec)

Number of present messages = 2

Message syntax : xxxx = static, xxxx-d = dynamic, xxxx-D = dynamic and static
+------+ Press 'CR' to continue or 'q' to quit +------+

+---------------+------+------+------+------+------+------+------+------+------+
   Guide Name     Guide MsgLg1 MsgLg2 MsgLg3 MsgLg4 MsgLg5 MsgLg6 MsgLg7 MsgLg8
+---------------+------+------+------+------+------+------+------+------+------+
 MOH_VG_2            2     2
 MTBAVG00          600   600
+------+ Press 'CR' to continue or 'q' to quit +------+
USER PUBLIC CATEGORY
mgr -> Users

Code: Select all

+-Consult/Modify: Users--------------------------------------------------------------+
¦                           							     ¦
¦             Node Number (reserved) : 1                                             ¦
¦                   Directory Number : 9560                                          ¦
¦                           							     ¦
¦                     Directory name : UserTest                                      ¦
¦               Directory First Name : --------------------                          ¦
¦               UTF-8 Directory Name : -------------------------------------------   ¦
¦         UTF-8 Directory First Name : -------------------------------------------   ¦
¦                      Location Node : 1                                             ¦
¦                      Shelf Address : 255                                           ¦
¦                      Board Address : 255                                           ¦
¦                  Equipment Address : 255                                           ¦
¦                           Set Type + IPTouch 4068                                  ¦
¦                      Entity Number : 2                                             ¦
¦                       Set Function + Default                                       ¦
¦                       Profile Name : ---------------                               ¦
¦                        Key Profile + None                                          ¦
¦               Identifier of Domain : 0                                             ¦
¦                       Language Id. : 1                                             ¦
¦                           							     ¦
¦                        Secret Code : ****                                          ¦
¦                            Confirm : ****                                          ¦
¦                           							     ¦
¦                 Associated Set No. : 9560                                          ¦
¦                     Cost Center Id : 255                                           ¦
¦                   Cost Center Name : ----------                                    ¦
¦                  Charging Category + Justified                                     ¦
¦            Public Network Category : 0                                             ¦
¦       External Forwarding Category : 255                                           ¦

When I try to call 9550 from user 9560 I got "Wrong number" on my 4068 display.
I verified the configuration based on OXE docs a lot of times but I didn't found the error. Is there anyone that can help me?

Thanks

Re: Integrated Automated Attendant

Posted: 28 Jan 2014 15:51
by freedom
The Intergrated Automated Attendant can only be called by external numbers. You will not be able to call from the internal number you created.
Try dialing the full DID number of the AA.

Re: Integrated Automated Attendant

Posted: 29 Jan 2014 03:16
by haroun
AA should be called from outside world (you can do some trick to get the AA from internal simulate PSTN with some pra or othe board) also
¦
¦ Tones : 600 ¦
¦ Listening Time : 400 ¦
¦ Diffusion Nb : 0 >>> here the caller will not hear any thing because no diffusion change it to at least one (1)

Re: Integrated Automated Attendant

Posted: 30 Jan 2014 09:35
by giovanni.attolini
I am trying from outside world now but happens the same, the call is routed to entity table configured on IAA access.
¦ Diffusion Nb : 0 >>> here the caller will not hear any thing because no diffusion change it to at least one (1)
What means this field?

Re: Integrated Automated Attendant

Posted: 30 Jan 2014 09:51
by giovanni.attolini
Am I doing something wrong?

1 - Configured VG on mgr -> system -> voice guide
2 - Configured Flash VG on mgr -> system -> flash vg pointing the VG and the audiofilename.msk
3 - Download VG on shelf slot on mgr -> go down -> go down ->VG index
4 - Verified VG by vgstat shelf slot
5 - Configured IAA menu leaf on mgr -> application -> automated attendant -> go down -> AA Leave
6 - Configured IAA tree on mgr -> application -> automated attendant -> go down -> AA Tree
7 - Configured IAA access on mgr -> application -> automated attendant -> go down -> AA Access
8 - Configured caller and called permission on mgr -> application -> automated attendant -> go down -> Caller & Called COS (all = 1)
9 - Activated IAA on mgr -> application -> automated attendant -> AA Valid = yes
10 - Configured trunk permission on mgr -> trunk -> go down -> AA = yes & calling party COS = 0
11 - Configured DID access pointing to AA access

Re: Integrated Automated Attendant

Posted: 30 Jan 2014 10:00
by haroun
when some call youR AA will hear nothing and my be automaticlyy overfllowed to entity
first give right to get VOICE guide played change number of diffusion at least to one time
Diffusion Nb : 1
let check other parameters?

Re: Integrated Automated Attendant

Posted: 30 Jan 2014 10:04
by giovanni.attolini
Ok, difusion nb is 1 but happens the same.
What is the next parameter to verify?

Re: Integrated Automated Attendant

Posted: 30 Jan 2014 10:11
by haroun
what kind of trunk are u using ? analog,pri or pcmr2
trunk INcoming routing Number should be assigned to the AA acces number 9550-
and if did is used an external should be transcoded to AA number

Re: Integrated Automated Attendant

Posted: 30 Jan 2014 10:36
by haroun
i see did so digital line
all trunks should be ssigned in incoming to aa access number
it work for me for pcm r 2 and pri 4888 is my AA ACCESS -trunk type is pcmr so same for all 30 chanals
Joncteurs
Noeud Faisceaux Faisceau Adresse physique No Catégorie de joncteur Nom annuaire No achemin.joncteur Spécialisation canal No joncteur Transparence données
Pst_N1 1800 1 0-18-1 28 4888 Mixte 180 Non

Re: Integrated Automated Attendant

Posted: 30 Jan 2014 11:06
by giovanni.attolini
haroun wrote:what kind of trunk are u using ? analog,pri or pcmr2
trunk INcoming routing Number should be assigned to the AA acces number 9550-
and if did is used an external should be transcoded to AA number
I am using PCMR2 so I am transcoding the external number to internal DID 9550.
haroun wrote:i see did so digital line
all trunks should be ssigned in incoming to aa access number
it work for me for pcm r 2 and pri 4888 is my AA ACCESS -trunk type is pcmr so same for all 30 chanals
Joncteurs
Noeud Faisceaux Faisceau Adresse physique No Catégorie de joncteur Nom annuaire No achemin.joncteur Spécialisation canal No joncteur Transparence données
Pst_N1 1800 1 0-18-1 28 4888 Mixte 180 Non
Like I am using PCMR2, the incoming routing is made about transcoding table on mgr -> Translator -> External Numb. -> DID Numb. Transl., so there's no need to change on each trunk group channel.
All times are UTC-05:00
Page 1 of 2

Powered by phpBB® Forum Software © phpBB Limited