Alcatel Unleashed

Hi,

I'm checking one of our customer installed base using OXE Crystal, there are reported issue and also I confirmed that when I do an ALL INSTANCE in USER Parameter I get slow response from OXE. I waited for more than 3 minutes when it suddenly displayed all extensions.

I tried to check the incvisu and I found this error: 19/02/14 11:28:54 000001M|---/--/-/---|=2:2677=Maoagent : Exception 11, operatio
n GET, object SUBSCRIBER, PC = 0x08448f44.

Also we found out that the Omni Vista cannot sycnchronized with OXE anymore.

Anu possible reason this is happening?

Thanks in advance.

Jonnel

HD ? CPU is OK based on customer installed base? Meaning... He may have increased users and so but never the CPU.
Check DB consistency

Hi Cavagnaro,

Appreciate the reply, we downloaded the mao file from site and have it simulated in our lab. we'll consider also the DB consistency.

Thanks,

Jonnel

I would first do a backup.

Then check the database:
cdmao
checkdb

Rebuild the database and dictionary:
cdmao
fichges -force_recover_dico

Then do a full CPU duplication, and a double bascule.

Before you do anything, clear the backtraces with
increset
5

then do the manipulation again.
do excvisu after, and see if you have a backtrace.

if you do, then you are entitled to open a case with Alcatel-Lucent

Hi Frank,

Appreciate your inputs I'll check this procedure and get back to you.

For now we cannot open a case to ALU because customer's OXE has an expired SMS. Sales team is negotiating the SPS offer to the client.

Regards,

Jonnel

Hi Frank,

Unfortunately I'm still having the issue. We will just reload an old backup and restore it onsite.

Thank you,

Jonnel

Hi ,

You can still open a case with ALU if you have a certified engineer, and if the release is supported.