MIC Mobile - Configuration error

[lapepe]

Hi all, i have some problem with paired my Android smartphone MIC application with OXE standart User.
When i start application on smartphone, i see:
Configuration error - Unable to download configuration files from Client Management. Please contact your administrator.

We have this configuration...
OXE R10.1.1-j2.603-20-i-cz-c82 (10.42.16.11 main cpu IP)
OTMS 1.3.000.071 (10.42.16.16 IP)
8770 1.3.08.00
Licence in ACTIS and in OTMS - see pictures in attachments.
I created OXE USER 1618 (A4068 SoftPhone) - work well.
I created OT user and associated with 1618 - WebSoftPhone work well.
I create remote extension in OXE and configure with my smartphone number - work well.
I create Android device in OTMS and put my IMEI and etc. configuration - configuration work well.
Installed MIC R3.0 from google play and start MIC applications on smartphone - screenshots and logs in allachments.
And after i see ... Configuration error - Unable to download configuration files from Client Management. Please contact your administrator.

DNS records is OK too.

I proceeded according to the documentation.

What should I check ??
Where is problem ??

Notes: all configuration / tests via VPN connection to my customer, i not have any restrictions in VPN connection.
Notes2: Communications via VPN is OK - see tcp dump in attachments.

Kind regards, Josef Novotny

[cavagnaro]

I think your Private URL is missing the folder name where XML files are stored...please double check config guides. Basically it is telling you that can't find XML files a 404 error. So be sure first you can navigate to those XML files using a simple browser first.

[lapepe]

My XML files from...

Code: Select all

/var/data/oamp/cms/DevicesDeployment/Android/

... in attachments.

What is standart URL adress where are XML files in OTMS ??

Josef

[cavagnaro]

As said, check docs and do the tests on a standard browser.
I tried to see on wireshark but as you are using SSL it is useless.

[lapepe]

When i try from Internet Explorer this url...

Code: Select all

https://MyServerName/DM/Android/354795041300135.xml

.. i see XML file in browser OK.

[cavagnaro]

Ok, so for URL put https://MyServerName/DM/

[lapepe]

When i try URL...

Code: Select all

https://MyServerName/DM/

... in Internet Explorer i see ... The webpage cannot be found

Another question, how to turn off SSL ??
I read the documentation, but the procedure did not find.

[cavagnaro]

Not on IE...on your MyIC configuration.
There is a script, it is detailed on the installation docs.

[Split]

Check your Google Play MIC 8600 V3 is used for ICS 8400 upper 6.1 for otbe you have use 8600 MIC V4 and it must be a otbe user not a standard user .......may be it helps regards

[lapepe]

To Cavagnaro...
Post installation process i know - in attachment.
How to change security now, after post installation process ??

To Split...
I use standart user and i use MIC 8600 V3 for standart user - version in attachments.

Any idea ??