Alcatel Unleashed

Hello all, hope every body are fine.

Here it is the consult:

After an OT user creation y assinged and 8082 phoneset, the user is working since it can receive and make calls (internals and externals calls), no matter that I have two issues with this user:

1) There is a Red Triangle in the upper right corner of the screen that seems to show an "message" icon. I an not sure because the triangle is very small.

What that this red trieangle menas?. I think it is some King of message, I have navigate over all the funtions on the 8082, I have erase all logs but still the Red Trinagle is there.
Also once a wille there is an message at the screen that says "this operation falis", but I dont know wich operation, because it doen´t say more information.

2) The user has three devices associated, an IPAD, the PC desk and the 8082. When a call arrives only the Ipad and the Deskphone rings. I alredy verify the profile configuration and ALL devices are selected so, it must ring all devices, ¿right?.

I will appreciated any help with this to issues


Regards.

AFlores

I think there are different reason for the red icon for example if the 8082 has no connect to the otbe or if i start a package deployment with the 8770 the phone downloads the package but not sure if this the same Icon
May be update the Binary of the phone ...

In general the RED icon means the Web Services are not available.
To work correctly the 8082 need a SIP connection + some Web Services.
Without Web Services only standard SIP services are available. For example call by name does not work without web services.

I hope that help

You need to login this user using his password that you had given while configuration . This red icon means that you cannot avail the UC functionalities , such as search by name of the OT server. The other basic telephony operations will continue.

Regards,

Mustafa