Page 1 of 1

simultaneous conference calls less then Audio Port license

Posted: 16 Jun 2015 09:42
by paderb
Hello,

is there an overview of all licenses of OTMS and the meaning of them?

the problem is, that I can only make 8 calls with conferences, but can't find its cause.
On ACS site on licensing I have 29 Audio Ports, but can only use 8. So I guess, that I have another license problem. perhaps since R2.1?!?

Thank You.


kind regards

Re: simultaneous conference calls less then Audio Port license

Posted: 16 Jun 2015 15:29
by cavagnaro
Did you upgrade license?

Re: simultaneous conference calls less then Audio Port license

Posted: 17 Jun 2015 02:06
by paderb
Well, we increased the audio ports for conferencing to 29 in release 2.0 last year. the confernce system was used just sometimes.
Now I upgraded OTMS to R2.1 two weeks ago and the amount of conference usage increased more then before, because the users get to like the conferencing.

I guess we didn't notice before, that we just have 8 ports and not 29.

Is there a way to check how many audio ports we really have? I mean another way then making 9 simultaneous calls?


thank you very much and have a nice day.

Re: simultaneous conference calls less then Audio Port license

Posted: 22 Jun 2015 12:52
by cavagnaro
I am not very familiar with Otms itself but as it is at the end a teamwork then yes, should be a monitor page where you could see resources available and in use...
Guess I need to get updated on this new product

Enviado de meu C6602 usando Tapatalk

Re: simultaneous conference calls less then Audio Port license

Posted: 24 Jul 2015 04:30
by paderb
Hello,

now our service partner gave us other licences and those are working fine.
The license page of OTMS doesn't show the real licenses. I guess it's a relic of the old teamwork.

You will need the license "ACS_BConf" for multi conferences via OTMS.


Thanks for helping and have nice day.


kind regards