4760 config - Zero between area code and number

mgoette · Post by **mgoette** » 17 Sep 2015 10:39

Hi everyone,

recently I became responsible for our OmniPCX Enterprise and have to solve the following bug my predecessor left me:

we have multiple processing groups, and one of them has a bug I can't figure out. Whenever agents in that processing group call an outbound number, the reciever sees the number like this: +49 (0) 541... in every other processing group the number shows correcly as +49 541...

When I log off the user from the phone and try calling my own mobile it is correctly displayed as +49 541... so I suspect this setting somewhere in the config of the user or of the processing group, but I can't figure out where.

Can anyone give me a hint?

Thanks in advance,

Markus

Post by **tot3nkopf** » 17 Sep 2015 11:26

Check the Public Network COS and Set Connection COS against the other processing groups or user config.

Post by **oldboy** » 17 Sep 2015 19:03

Check the entities of the user that doesnt work and the one that does, also it maybe in a different NPD

mgoette · Post by **mgoette** » 18 Sep 2015 02:50

thank you guys, found the error.

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4760 config - Zero between area code and number

4760 config - Zero between area code and number

Re: 4760 config - Zero between area code and number

Re: 4760 config - Zero between area code and number

Re: 4760 config - Zero between area code and number