how many maximum agents can login to Processing Group

[mrbi1310]

Hi All

My system R10.1 with CCD and CCAgent

Base on 100 agents (with CCA operation: True) it is login well to 1 Processing Group (PG). And now when we create more 100 Agents with CCA operation it can not login with status on phone display: Not Authozised. It mean only 100 agents can login to 1 PG.

Please help is it working as design or we must be change some parameter to extend

Please help

[retrojo]

check your licenses, if you have 100 agents this is the maximum number of log on. You need increase your liceses if want log on more than 100 agents


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