Alcatel Unleashed

Hi All

I have issue regard to schedule on ACR scrip, please help
- The first when customer call-in to scrip of ACR and check last called agent
- If not last called agent, the call will check follow schedule
+ If time from 8AM to 8PM the call will redirect to Pilot 1000
+ If time from 8PM to 10PM the call will redirect to Pilot 2000
+ If time from 10PM to 7:59AM the call will redirect to Pilot 3000

Please help with some idea

Thank to all

Check the ACR documentation. The time schedules are covered and you have an example for an LCA script.

On the ACR document, i don't saw about schedule document. please help some examples

Fro ACR documentation:
2.5.3.1. DATE
The DATE variable represents the date defined in the PCX.
Example:
IF (DATE = 07/11/2000)
2.5.3.2. TIME
The TIME variable represents the time defined in the PCX.
Examples:
IF (TIME = 22:54:12)
IF (TIME > 10:12 PM)
IF (TIME < 9 AM)