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How to look for outgoing calls made and duration of them for an specific phone number
Posted: 15 Jun 2016 09:23
by melozurdo
Hi guys,
My customer is asking me for outgoing calls made by an specific phone number. They want to know what numbers were called and duration of them.
May I know how can I look for that?
Thanks
Nacho
Re: How to look for outgoing calls made and duration of them for an specific phone number
Posted: 15 Jun 2016 19:53
by cavagnaro
Well you have Omnivista? If you don't then you can't.
If you do you create a report with that number and extract it
Enviado de meu E6633 usando Tapatalk
Re: How to look for outgoing calls made and duration of them for an specific phone number
Posted: 16 Jun 2016 00:09
by vad
If you have access to PBX and if you know time (when call was made) you can:
- use command "accview -tf"
- find taxa file what you need (you have info about first/last ticket in file)
- type file name - you will have output with tickets data
Re: How to look for outgoing calls made and duration of them for an specific phone number
Posted: 16 Jun 2016 05:00
by melozurdo
cavagnaro wrote:Well you have Omnivista? If you don't then you can't.
If you do you create a report with that number and extract it
Enviado de meu E6633 usando Tapatalk
Yes, I have Omnivista 8770. I will try to do what you say in the reports site. I´ll let you know if I find issues or questions.
Thanks
Re: How to look for outgoing calls made and duration of them for an specific phone number
Posted: 16 Jun 2016 05:01
by melozurdo
vad wrote:If you have access to PBX and if you know time (when call was made) you can:
- use command "accview -tf"
- find taxa file what you need (you have info about first/last ticket in file)
- type file name - you will have output with tickets data
I know when (only the date) the calls were made. I´ll try to do this and let you know with questions/issues.
Thanks