Alcatel Unleashed

Hi All,

I installed an new OTMS and configured all the mandatory parameters including OT and OXE profiles.

When i try to create the OT user via 8770-->User tab, i am getting below error

[11:40:17 AM] > Partial failure: Partial success: The user is created in the OT node cudotms01; But failed to create the corresponding user in the OXE node cudoxe01. Error from the OXE: error during createconfigEx is null.

anyone know this error? please help me if you know the solution to solve this.

Thanks..
Rgrds,
Mathan

Hello Mathan,

is your SIP trunk including the External Gateways configured alright?
For Conversation Users you should have a profile on OXE which is a SIP device using the correct external gateway.

Just a guess, I did not find this error message anywhere in the Technical Knowledge Base of ALE so far.

Br
rolfo

Hi,

The issue is solved by deleting and recreating the OXE node in 8770 configuration.

this is not the solution. but, this solved the issue.

Rgrds,
Mathan

yea i face the same issue on a OTMS as well. ALE tech team advised to delete the OXE tree and create again. then it worked out fine.