call routing at onhook

[fery_s]

hi everybody
im intersting to know that has alcatel oxe any solution for call routing at onhook (not offhook)? my mean that when i hangup the call , it transfer to another number.

[vad]

Not exist in Alcatel. Onhook=release.
You can press f.e. programmed key (select destination) and onhook (if transfer by no answer supported).

Strange requirement. After any calls - try to transfer call to another destination.

[cavagnaro]

I had this request too, in my case was to transfer the call to a survey for example...

Enviado de meu E6633 usando Tapatalk

[alex]

I had this request too, in my case was to transfer the call to a survey for example...

Yeah... Very popular demand from call-center's staff. Possible only with new OTCS.

[cavagnaro]

Really? Can you pls point out the exact feature?

Enviado de meu E6633 usando Tapatalk

[alex]

When I asked ALU for "call survey" feature they just quoted OTCS and said that a script needed to be written to do this .

[oldboy]

We have done this a couple of times, using back to back trunks that play a incoming greeting guide or AA, but you need to press a button to start the process on the Contact Center phone!