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Control call distribution in attendant group

Posted: 30 Mar 2017 11:44
by jigareda
Hi everyone,

We need to know if it is possible to change call distribution in attendant group. I mean, when you have attendant users over 4059EE inside a attendant group. When a call is ringing all the places sound at the same time. If possible to manage for example to sequential behaviour or circular? what is the way to manage that? I have tried to find in mgr->attendant->.... and I did not find that.

Thanks in advance,

Best Regards,

Re: Control call distribution in attendant group

Posted: 30 Mar 2017 12:16
by sadim
mgr/system/go down/other system param/go down/Attendant Parameters/Attendant group call presentation
it can be Parallel or Statistic
Statistics: the attendant group calls are presented cyclically on the attendant who has been on standby longest.

Re: Control call distribution in attendant group

Posted: 30 Mar 2017 12:25
by jigareda
Hi,

Thanks! Sadim, I have found it for your help.

Regards,