Alcatel Unleashed

Dont think this can be done but a customer has 25 users on a paralell hunt group. If there phone is being rung by an internal call and then a incoming call comes in, the user will recieve the external call if they pick the phone up as the external call has priority. I Have changed the resource keys so one is externa/internal incoming and outgoing and the other resource key for internal incoming and outgoing. This means the user has to look at the phone and decide wheter he wants to answer the internal or external call. Is there a way to give priority to the first call presented to the phone ?

hope this makes sence

Is there a way to give priority to the first call presented to the phone ?

This is by default "can not change", the first call in any case has priority.

Maybe i never explained sorry, if an internal call is being rxd by a set then a few seconds later an external call is rxd by the same set the external call is answered first. I was asking if the internal call (first call) could take priority ?

As far as I am aware, external calls always take priority. "and can not be changed"

The level of priority depends on three criteria:
- the type of caller: internal, external or Attendant station (for example, if a station has a
caller camped on but has no resources left, an Attendant station call "breaks" the first
camp-on and is itself camped on)
- the type of called party: Attendant Group, Hunt Group or station
- the type of call: simple call, recall (for example after transfer failure, see "Conference") or
hold reminder
The system allocates the following descending order of priority:
- external hold recall, delayed or otherwise
- internal hold recall, delayed or otherwise
- external callback
- external call
- internal callback
- call from an attendant station
- internal call
- Attendant Group call
- Hunt Group call
This is from system documentation.