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EWT voice guide

Posted: 14 Nov 2017 10:33
by tecnouser
Hello all,
I'm posting hoping to get a clue to my configuration issue, trying to set up a CCD waiting time announcement in OXE R11 but noway , the voice guide number is the default 534 however, when i set the voice guide position in queue 518 it works without any problem, I'm missing something for sure any clue is more than welcome

Tecnouser

Re: EWT voice guide

Posted: 20 Nov 2017 03:39
by tecnouser
Hello All,

No clue ??

Tecnouser

Re: EWT voice guide

Posted: 20 Nov 2017 03:46
by sadim
If I remember right, ewt only by cti(rsi)
Anyway, you can configure ewt tables and play voice guides with some waiting time information depending on the ewt.
Br

Enviado do meu WAS-LX1A através de Tapatalk


Re: EWT voice guide

Posted: 20 Nov 2017 03:49
by tecnouser
Hello Sadim,

Thank you for the reply il will try this one and will let you know

Tecnouser

Re: EWT voice guide

Posted: 20 Nov 2017 14:08
by tecnouser
Hello Sadim,

Your tip has been tested and working as expected, the only downside is that we have only 6 levels , but as you said its the only way to do the EWT guide with CCD only solution

Thank you for your help
Tecnouser