Polycom Trio 8800
Posted: 27 Feb 2018 09:25
Hi, we have a new Polycom Trio 8800 conference phone, configured as a SIP extension. The switch is an OXE running R11.1 (L1.301.40a)
The phone is registered but has a couple of issues:
1 - On an incoming or outgoing call, if the call is ended by the Polycom, the conversation continues on the other end for a further 30 seconds. If the call is ended by the other party, the call ends immediately on both ends. This is the case whether calling an internal extension or making a call over a SIP trunk to the carrier (CenturyLink)
2 - When making a call from the Polycom, it rings on the other end immediately, but there is a delay of a few seconds before ring tone is heard on the Polycom.
A Polycom engineer has confirmed that the phone has been configured correctly. Has anyone had any experience with this phone running on the OXE?
Thanks
Colin
The phone is registered but has a couple of issues:
1 - On an incoming or outgoing call, if the call is ended by the Polycom, the conversation continues on the other end for a further 30 seconds. If the call is ended by the other party, the call ends immediately on both ends. This is the case whether calling an internal extension or making a call over a SIP trunk to the carrier (CenturyLink)
2 - When making a call from the Polycom, it rings on the other end immediately, but there is a delay of a few seconds before ring tone is heard on the Polycom.
A Polycom engineer has confirmed that the phone has been configured correctly. Has anyone had any experience with this phone running on the OXE?
Thanks
Colin