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Calls failing on a PCM-R2 board

Posted: 16 Apr 2019 09:10
by Isalcatel
Hi, everybody!

in a custumer the people have to try more than 2 times to make a call through a PCM-R2 even with all the 30 chanels free and released by the telephony company.

When they try to make a call listen to the inaccess tone and have to try again and again till get to complete the call.

I've changed the board, but the problem persist. Before that the telephony company verified the link and told it's normal and have no problem with it.

Someone help me please. Is there a configuration or any test I should do?

Re: Calls failing on a PCM-R2 board

Posted: 18 Apr 2019 03:53
by haroun
ars or PTG sieze? overllaping or bloc?
TRUNK group config ?!
trunk COS config please have checkec timers wih ur carrier ?!
pcm and r2 traces

Re: Calls failing on a PCM-R2 board

Posted: 18 Apr 2019 07:50
by alex
haroun wrote: 18 Apr 2019 03:53 ars or PTG sieze? overllaping or bloc?
TRUNK group config ?!
trunk COS config please have checkec timers wih ur carrier ?!
pcm and r2 traces
Pay attention pls. It's OXO thread.

It depends on OXO version whether it's possible to take traces with PhD tool.

Re: Calls failing on a PCM-R2 board

Posted: 18 Apr 2019 09:48
by haroun
OOPS
YEP IT's oxo sorry about that ? but could be timers issue, compelling ,do you realy needinaccess tone?!