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Incoming DID Calls to Operator

Posted: 25 Jan 2021 02:08
by junoooni
Hi Experts

I have OXE R12.3 in Guest Management Mode. In guest rooms, i have 1 x Non-DID extnesion and 1 x DID Extension.. both DID and NON-DID are mapped to suite with a static link to GPIN...

My requirement is, when guest call out using DID Extension, it should show caller ID (I achieved this part)... Now, when someone call back on that DID, it should land to operator not to DID - I am unable to do that... It tried playing with Public Network COS options by disabling DID calls but I am getting busy tone..

Any help here?

Re: Incoming DID Calls to Operator

Posted: 25 Jan 2021 13:07
by frank
Does the guest room always have the same DID or is it dynamic ?

Re: Incoming DID Calls to Operator

Posted: 26 Jan 2021 00:03
by junoooni
DID's are fixed for each room, its not dynamic.

Re: Incoming DID Calls to Operator

Posted: 26 Jan 2021 07:59
by mustafa.ahmad
Make two different NPDs , one for incoming , other for outgoing.

Re: Incoming DID Calls to Operator

Posted: 26 Jan 2021 10:40
by junoooni
How exactly to do that? And where it will be assigned?

Re: Incoming DID Calls to Operator

Posted: 14 Dec 2023 02:27
by mustafa.ahmad
You can try by the DID translator rules