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Call several extensions if the call is not answered
Posted: 24 Oct 2023 09:53
by DjeSan
Hello, I receive projects every day and today we were asked to configure an emergency station in an elevator,
so after calling a number that already exists in our 4440, if it doesn't pick up after 59s, the call is transferred to an external number and if it also doesn't pick up after 59s, another call is made to another external number.
How can I set this up? This project is due tomorrow at the end of the day.
Re: Call several extensions if the call is not answered
Posted: 24 Oct 2023 21:22
by oldboy
Once the call leaves the PABX there is no control to pull it back, i dont believe this is possible
Re: Call several extensions if the call is not answered
Posted: 24 Oct 2023 22:59
by vad
You can try in next way:
- manage external number as "remote extension" (cellular client).
- create hunt group with sequential search (internal number, after "remote extension".
I think you need licences for remote extension.
Re: Call several extensions if the call is not answered
Posted: 24 Oct 2023 23:19
by oldboy
vad wrote: ↑24 Oct 2023 22:59
You can try in next way:
- manage external number as "remote extension" (cellular client).
- create hunt group with sequential search (internal number, after "remote extension".
I think you need licences for remote extension.
they are asking for 2 remote number how will the pabx know if answered or not to pull the call back
Re: Call several extensions if the call is not answered
Posted: 25 Oct 2023 03:56
by vad
If external line with "answer" signal - no problem (was used with ISDN).
Re: Call several extensions if the call is not answered
Posted: 25 Oct 2023 04:22
by DjeSan
Hello, thank you for your answers
in fact the 7096 number is the reception number here is the scenario
- we launch the call on 7096 if no answer after 59s another call is launched to an external number if no answer after 59s another call is launched on a second number
Re: Call several extensions if the call is not answered
Posted: 25 Oct 2023 04:23
by DjeSan
oldboy wrote: ↑24 Oct 2023 21:22
Once the call leaves the PABX there is no control to pull it back, i dont believe this is possible
So it's impossible to ask the pabx to launch a second call if the first one isn't picked up ?
Re: Call several extensions if the call is not answered
Posted: 25 Oct 2023 06:41
by haroun
DjeSan wrote: ↑25 Oct 2023 04:23
oldboy wrote: ↑24 Oct 2023 21:22
Once the call leaves the PABX there is no control to pull it back, i dont believe this is possible
So it's impossible to ask the pabx to launch a second call if the first one isn't picked up ?
nope the problem is not thecall to first external, indeed it can be made, the problem is the second external call without REX or specific signal from your provider forget about it
Re: Call several extensions if the call is not answered
Posted: 25 Oct 2023 10:15
by DjeSan
haroun wrote: ↑25 Oct 2023 06:41
DjeSan wrote: ↑25 Oct 2023 04:23
oldboy wrote: ↑24 Oct 2023 21:22
Once the call leaves the PABX there is no control to pull it back, i dont believe this is possible
nope the problem is not thecall to first external, indeed it can be made, the problem is the second external call without REX or specific signal from your provider forget about it
So it's impossible to ask the pabx to launch a second call if the first one isn't picked up ?