Hunt group overflow
Posted: 02 Aug 2005 11:29
Greetings
I have been trying to get a cyclical HGp to overflow, as stated in the doc's, on a R5.1 site, the incoming call is aimed to an entity x, which routes to the HGp which belongs to entity Y. The call rings on the HGp and overflows to the 2nd routing option of entity x once the trunk timer has expired, approx 30secs.
Ideally I would like the call to come into the HGp and overflow immediately if the HGp is empty or busy, I have set the camp on to 100% on the HGp though I don't really know what it should be set to in this instance. I have 5 sets working in this group. The doc's flow chart indicate 'Overflow if sets ( of HGp??) unavailable, or Waiting queue full??' unsure quite what this means and how it ties up with Camp-on , overflow of HGp and entity oflow.
zoiks Scooby !
I have been trying to get a cyclical HGp to overflow, as stated in the doc's, on a R5.1 site, the incoming call is aimed to an entity x, which routes to the HGp which belongs to entity Y. The call rings on the HGp and overflows to the 2nd routing option of entity x once the trunk timer has expired, approx 30secs.
Ideally I would like the call to come into the HGp and overflow immediately if the HGp is empty or busy, I have set the camp on to 100% on the HGp though I don't really know what it should be set to in this instance. I have 5 sets working in this group. The doc's flow chart indicate 'Overflow if sets ( of HGp??) unavailable, or Waiting queue full??' unsure quite what this means and how it ties up with Camp-on , overflow of HGp and entity oflow.
zoiks Scooby !