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Camp-on behavior between IP, SIP and DECT GAP phones
Posted: 06 Nov 2024 05:50
by bkmu
Hi,
I am asking for some clarification on some odd behaviors with the camp-on feature.
Camp-on is already enabled for everyone. That is, if John is busy on a conversation and I call him, I can book him by pressing "5".
I list some cases here below to explain current behavior and what instead I would obtain.
Let's say that:
- John has an Ale-2 SIP phone.
- Sarah has an Ale-2 SIP phone.
- Robert has a GAP DECT.
- Mary has an ALE-400 IP phone.
- Ale-2 phones work natively with "two lines". That is, when John is on a conversation with Robert and Sarah calls him, he sees on the second line "Sarah".
- GAP Dects have only one line.
Case 1:
1) John is busy on a conversation
2) Mary calls John
3) John sees Mary calling-in on the second line. He does not hear any "beep" however.
4) Mary sees on the display "Busy" and hears a "free" tone. She can touch "Book recall" on the display to book him.
what I would want instead is: John hears a beep in his handset.
Case 2:
1) John is busy on a conversation
2) Sarah calls John
3) John sees Mary calling-in on the second line. He does not hear any "beep" however.
4) Sarah has nothing on the display informing her that John is busy. Moreover Sarah hears a "free" tone. She can press "5" to book him.
What I would want instead is: John hears a "beep" in his handset. Sarah is somehow informed that John is busy.
Case 3:
1) Robert is busy on a conversation
2) Sarah calls John
3) Robert does not hear any "beep" and cannot know that someone is calling him.
4) Sarah hears a voice informing her that Robert is busy and to press 5 to book for a recall.
What I would want instead is: Robert hears a "beep" in his handset. Moreover he can see in missed calls log that Sarah tried to call him.
Is it achievable the above?
Thank you.
Re: Camp-on behavior between IP, SIP and DECT GAP phones
Posted: 06 Nov 2024 07:10
by haroun
first of all i assume that sipale 2 phones are in seplos mode "sip extension" not configured as sip device
case 1 "what I would want instead is: John hears a beep in his handset."
john's PFCOS
rights
Ringing tone In Handset : 1
Set feature
Protect. against barge-in & beeps : 0
Case 2: ) Sarah has nothing on the display informing her that John is busy never seen this case in more 24 years on alcatel
for john same as case one
case 3 same as john and activate in the gap dynamic state compon BY Console or use suffixes from the gap set when in call
+ No forward x
x Forward Directory Number : 51009 x
x Secondary Line Forward + No forward x
x Secondary Line Number Forward : 51009 x
x Do Not Disturb + False x
x Lock + False x
x Busy Camp-on + True
Re: Camp-on behavior between IP, SIP and DECT GAP phones
Posted: 07 Nov 2024 08:57
by bkmu
Hi @haroun,
I am (very) slowly trying to figure out what you kindly wrote.
In the meanwhile I can tell you:
first of all i assume that sipale 2 phones are in seplos mode "sip extension" not configured as sip device
Business partner configured Ale-2 phones this way (termstat ran against one of them):
Code: Select all
(1)xa000001> termstat d 118
Thu Nov 7 14:48:03 CET 2024
+COUPLER_INFORMATION --------------------------------------------------------+
| Logic coupler type : CPL_UA |
| MAO coupler type : UA_FICTIF |
| Coupler state : IN SERVICE |
+-------------------------------------------------(PRESS ANY KEY TO CONTINUE)+
[1] : Device features.
[2] : Forward information.
[3] : Subdevice information.
[4] : Demi-com information.
[5] : Reset the device.
Your choice [1-5, q for quit]: 1
+UA TERMINAL ----------------------------------------------------------------+
| Device: 1-0-92-0 Neqt: 1273 |
| Logic number: 89 |
| Terminal type: SIP_EXTENSION Locked: No |
| State: IN_SERV |
| Directory number: 118 Set type: SIP |
| Associate directory: 118 PIN: **** |
| Overflow validate: No Multiline set: Yes |
| PBX group number: none PBX state: OUTSIDE |
+-------------------------------------------------(PRESS ANY KEY TO CONTINUE)+
Case 2: ) Sarah has nothing on the display informing her that John is busy never seen this case in more 24 years on alcatel
So you are telling me that, by default, between Ale-2 phones configured as SIP-Extension with multi-line, in the example Sarah should be aware of the busy state of John? What should her see/hear?
case 3 same as john and activate in the gap dynamic state compon BY Console or use suffixes from the gap set when in call
+ No forward x
x Forward Directory Number : 51009 x <---------------- What's the meaning/purpose of Forward Directory Number in the dynamic state? 5 is the suffix and 1009 the extension?
x Secondary Line Forward + No forward x
x Secondary Line Number Forward : 51009 x <---------------- What's the meaning/purpose of Secondary Line Number Forward in the dynamic state? 5 is the suffix and 1009 the extension?
x Do Not Disturb + False x
x Lock + False x
x Busy Camp-on + True
See questions (blue colour) in the quote. Moreover, is there a way for Robert (GAP dect owner) to see in the call log the entry of who called him while he was busy?
Thank you,
Francesco
Re: Camp-on behavior between IP, SIP and DECT GAP phones
Posted: 10 Nov 2024 13:25
by haroun
hi
yep tou phone are Seplos mean SIP extension they will have same level of features & level os service as regular alcatel proprietary phones.
case 2 yes sarah should see "john busy " even hearing ring back tone
case 3 blue question: nop; 51009 is my whole extension number , in this case my phone in not forwarded at all (2 multilines are not fwd).
the answered call on busy or free state should be marked as missed call,those parameters will activate missed call MESSAGES for internal & external
a led or picto will be bliking /solid to notify
Review/Modify: Users x
x ISDN User x
x x
x External + True x
x Internal + True
Re: Camp-on behavior between IP, SIP and DECT GAP phones
Posted: 11 Nov 2024 04:35
by bkmu
haroun wrote: 10 Nov 2024 13:25
hi
yep tou phone are Seplos mean SIP extension they will have same level of features & level os service as regular alcatel proprietary phones.
Clear. Thank you for confirming. That term "SEPLOS" hence should mean something like "SIP Extension Proprietary Level OS" I suppose.
case 2 yes sarah should see "john busy " even hearing ring back tone
Excuse me anticipately for insisting on this, but I wanted to clearly understand this specific issue. Does not the fact that the seplos ALE-2 extension is natively a multi-line telephone somehow prevents the caller ALE-2 to "understand" that the called ALE-2 has one out of the two lines busy?
On this regard the business partner gave me the explaination that, since they are SIP phones, the source ALE-2 is "unable" to read the busy state of the first line on the destination ALE-2, since there is the second line free.
case 3 blue question: nop; 51009 is my whole extension number , in this case my phone in not forwarded at all (2 multilines are not fwd).
the answered call on busy or free state should be marked as missed call,those parameters will activate missed call MESSAGES for internal & external
a led or picto will be bliking /solid to notify
Review/Modify: Users x
x ISDN User x
x x
x External + True x
x Internal + True
I try this setup and I come back with the outcome. Thank you very much.
Re: Camp-on behavior between IP, SIP and DECT GAP phones
Posted: 11 Nov 2024 05:50
by bkmu
Haroun, I tried to setup a Telephone Feature COS "TEST", in which I placed three ALE-2 multi-line phones, two GAP dects.
I followed your instructions on how to setup the various setting but still I cannot hear any "beep" on the GAP when busy on a conversation.
I paste here below the properties of the User, the Telephone Facility COS, the dynamic state of the user:
USER:
Code: Select all
x Directory Number : 461 x
x x
x Directory name : GAP 461 x
x Directory First Name : -------------------- x
x UTF-8 Directory Name : ------------------------------------------- x
x UTF-8 Directory First Name : ------------------------------------------- x
x Location Node : 1 x
x Shelf Address : 255 x
x Board Address : 255 x
x Equipment Address : 255 x
x Set Type + GAP Handset x
x OPEX Activation + YES x
x External Login : ------------------------------------------------------------------------------------------------------------------- x
x Mail Address : ------------------------------------------------------------------------------------------------------------------- x
x Entity Number : 10 x
x Set Function + Default x
x Profile Name : --------------- x
x Profile Type + Normal x
x Key Profile + None x
x Identifier of Domain : 0 x
x URL UserName : -------------------------------------------------- x
x URL Domain : -------------------------------------------------- x
x Language Id. : 1 x
x x
x Secret Code : **** x
x Confirm : **** x
x x
x Associated Set No. : 461 x
x Cost Center Id : 255 x
x Cost Center Name : ---------- x
x Charging Category + Justified x
x Public Network Category : 4 x
x External Forwarding Category : 255 x
x Phone Application COS : 0 x
x Tel.Facility Category ID : 200 x
x Connection Category ID : 0 x
x Hunting Group Dir No. : -------- x
x ACD Group Directory No. : -------- x
x Pick up Group Name : TEST x
x Reserved Time Slot + False x
x Voice Mail Dir.No. : -------- x
x Voice Mail Type + No Voice Mail x
x Paging Trunk Group : 255 x
x Paging Beeper : ---- x
x Tele-Marketing Agent + False x
x x
x ISDN Subscr. x
x x
x External + True x
x Internal + True x
x Display ext. calling number + True x
x x
x ISDN Teleservice + Phone x
x Hotel-Set Function + Administrative x
x Use Type Of Dir. No. + Normal x
x Number Of Set Users : 1 x
x Multiline station + NO x
x Dialled number masked + NO
x Routing Table : 0 x
x Associated Videophone + False x
x VIP (Very Important Pers.) + False x
x Secretary Directory Number : 461 x
x Calls Priority : 0 x
x PCBT Associated + NO x
x Urgent Call + NO x
x x
x PIN (Personal Ident.No.) x
x x
x PIN No. : -------- x
x PIN With Secret Code + True x
x Type of control + By category x
x PIN group number : 1 x
x x
x Can Be Called By Name + YES x
x Displayed Name : GAP 461 x
x Count Errors Of Secret Code : 0 x
x ACD station + NO x
x Incidents Teleservice + NO x
x Voice Guide listening Class : 7 x
x Caller Category : 4 x
x VSI Transparency + False x
x Type of Keyboard + Default keyboard x
x Count Errors Of Business Code : 0 x
x Use Personal Calling Number + False x
x PIN group control + No group x
x CCA operator + False x
x A4980 + No 4980 x
x Z IVR + False x
x TAPI premium server + NO x
x Conference group : -1 x
x Announcement group : -1 x
x Call Restriction Category : 0 x
x Applicable Restriction Category : 0 x
x x
x Implicit Priority x
x x
x Activation mode : 0 x
x Priority Level : 0 x
x x
x Explicit Priority x
x x
x Activation mode : 0 x
x Priority Level : 0 x
x x
x Preempter Primary Incoming Line + NO x
x reempter Secondary Incoming Line + NO x
x Priority Presentation + NO x
x Ith service type + Not Valide x
x CUG List Number : -1 x
x CUG Preferential : -1 x
x CUG Outgoing Access + False x
x CUG Incoming Access + False x
x Automatical reconfiguration + CTQ forbidden - Connect TO x
x Associated RSI : -------- x
x Comment1 : ------------------------------------------------------------------------------------------------------------------- x
x Comment2 : ------------------------------------------------------------------------------------------------------------------- x
x Comment3 : ------------------------------------------------------------------------------------------------------------------- x
x Comment4 : ------------------------------------------------------------------------------------------------------------------- x
x Call by name and mini mail + NO x
x text msg number : 8 x
x x
x Multi-Line Properties x
x x
x Automatic Incoming Seizure + False x
x Automatic Outgoing Seizure + False x
x Selective Filtering + False x
x Overflow on no reply + False x
x Overflow on busy + False x
x Take supervision off-hook + False x
x tomatic Outgoing Seizure for MLA + False x
x x
x Access Code to UUS messages + NO x
x Phone book Name (Call by name) : GAP 461 x
x Phone book First Name : -------- x
x Stap + Off-hook x
x x
x Tandem x
x x
x Tandem Directory Number : -------- x
x Main set in the tandem + False x
x Partial busy + False x
x Ringing in partial busy + Long Ring x
x Specific supervision + False x
x x
x Attached MultiDevice x
x x
x [ Add ] [ Remove ] [ Next ] [Previous] x
x x
x Attached MultiDevice : -------- x
x x
x NOMADIC + False x
x
Code: Select all
lqConsult/Modify: Phone Facilities Categoriesqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Instance (reserved) : 1 x
x Tel.Facility Category ID : 200 x
x x
x Phone COS Name : TEST TEST TEST x
x x
x Rights x
x x
x Prot.against dir.call pickup : 0 x
x Protected against all intrudes : 0 x
x Protected against set intrude : 0 x
x Outgoing calls only : 0 x
x Forward to external No. : 1 x
x Prot.against multi-l ringing : 0 x
x Protected against forwarding : 0 x
x Protected against beeps : 0 x
x Prot.against call announc. : 0 x
x Remote wake-up/appointement : 1 x
x Auto call back on busy trk-grp : 0 x
x Transfer on no answer : 1 x
x ISDN remote charge service : 1 x
x Bypass on forwarding : 0 x
x Prot.against bypass onforward : 1 x
x Interphony : 0 x
x Secret Code, Key Repertory : 1 x
x Night Serv.Answ.Pick up : 1 x
x Night Serv.Direct call pick-up : 1 x
x Attendant Call Privil.on PAI : 1 x
x Busy priv.to public overfl. : 0 x
x Server-Minitel PC : 0 x
x Prot.against Priv.Call : 0 x
x Prot.against.Rem.Forward. : 0 x
x Beep On Ext.Call : 0 x
x O/S private to_public overflow : 0 x
x Transfer outgoing - incoming : 1 x
x Transfer Outgoing-Outgoing : 1 x
x Local Calls follow Ext. Forwarding : 1 x
x Mask ID.name Only for ext.calls : 1 x
x Ringing tone In Handset : 1 x
x Not received Mini Mail : 0 x
x No Callback On Free Set : 0 x
x No Callback On Busy Set : 0 x
x Op TG Reservation Override : 0 x
x No Substitustion : 1 x
x Reserved : 0 x
x Lock Key : 0 x
x Prot.against Guest Private Call : 0 x
x Prot.against VIP Private Call : 0 x
x Prot.against Private Call res1 : 0 x
x Prot.against Private Call res2 : 0 x
x Prot.against Automatic answer : 0 x
x Authorized DISA unlocking : 0 x
x Calling name display (CNIP/I-CNAM) : 1 x
x Int. calls overflow if caller : 0 x
x Int. calls overflow if called : 0 x
x Record Authorization : 0 x
x Casual Conference : 0 x
x Silence Connection on Agent : 0 x
x x
x x
x Virtual set on CMP board : 0 x
x Forward if set is out of service : 1 x
x Accept Link Switchover : 1 x
x Forward if Analog sets in Miscall : 0 x
x Reorder mini-messages : 0 x
x Call Log Access Rights : 0 x
x Secret Code To Access The Call Log : 0 x
x No direct call to attendant : 0 x
x Prot.against Extended Get Call : 1 x
x Secret Code Expires : 0 x
x Wake-up with voice guide : 0 x
x x
x Routing Mode At Off Hook + NO Routing x
x Inter-Company Calling Right + False x
x Inter company phone book access + True x
x Timed Call Release + None x
x Release Timer For Incoming Call : 0 x
x Release Timer For Outgoing Call : 0 x
x ring all its secondar. If main oos + False x
x Ring secondary REX in parallel + True x
x DECT:redial list via long press + Redial x
x x
x Set features x
x x
x Immediate forward : 1 x
x Immediate forward on busy : 1 x
x Forward on no reply : 1 x
x Forward on busy or no reply : 1 x
x Forward cancellation : 1 x
x Forward cancel.by destinat. : 1 x
x Overfl.no reply on associate : 1 x
x Cancel Overfl.on associate : 1 x
x Set group exit : 1 x
x Set group entry : 1 x
x Protection against beeps : 0 x
x PadLock : 1 x
x Auto-Allocation : 1 x
x Substitution : 0 x
x Password modification : 1 x
x Charging meter readout : 1 x
x Do not disturb : 0 x
x Set Out/In of Service : 1 x
x Associated Direct. No modif. : 0 x
x Remote forward : 0 x
x Cancel Remote forward : 1 x
x Unused : 1 x
x Canc.auto.call back on busy : 1 x
x Personal directory Progr. : 1 x
x Personal directory Use : 1 x
x Language : 1 x
x Contrast programmation : 1 x
x Alarm Consultation : 0 x
x Camp On Control : 1 x
x Overfl.busy to assoc.set : 1 x
x Overf.busy/no repl.assoc.set : 1 x
x Voice Guide Listening : 0 x
x Suite Don't Disturb : 0 x
x No Ringing : 0 x
x x
x x
x Tandem : Absent Secretary : 0 x
x Tandem : Filtering activation : 0 x
x Force Set Type Identification : 0 x
x Privilege substitution : 0 x
x Ubiquity Mobile Programming : 1 x
x Ubiquity Assistant : 1 x
x Remote Extension Activation : 0 x
x Remote Extension Deactivation : 0 x
x Desk Sharing Over Logon : 0 x
x Desk Sharing Logoff : 0 x
x Call Log : 1 x
x x
x General Services x
x x
x Group call pick-up : 1 x
x Direct call pick-up : 1 x
x Processing group call pick up : 1 x
x x
x Local Services x
x x
x Speed call to associated set : 1 x
x Consult Call back list : 1 x
x Last Caller Call back : 1 x
x Paging call answer : 0 x
x Voice Mail Consultation : 1 x
x Wake-up/appointment remind : 0 x
x Tone test : 1 x
x Collect telex : 0 x
x Collect text : 0 x
x Collect fax : 0 x
x Message deposit : 0 x
x Text deposit : 0 x
x Image deposit : 0 x
x ACD prefixes : 0 x
x Meet me Conference : 1 x
x Cancel Wake-up : 1 x
x Switch off Message LED : 0 x
x Room status management : 0 x
x Mini bar : 0 x
x Voice Mail Manager Access : 0 x
x Conversation Recording : 0 x
x Pabx address in DPNSS : 0 x
x Direct Paging Call : 0 x
x Infocenter : 0 x
x Voice Mail Deposit : 0 x
x Select.Principal Line : 1 x
x Select.Line secondary : 1 x
x Z dialling Behind UA : 0 x
x Mask remote identity : 1 x
x Recordable Voice Guides : 1 x
x Suite Wake Up : 0 x
x Suite Wake Up Cancel : 0 x
x Physical_Room_Call : 0 x
x Under A4980 Control : 0 x
x Manual Add On Conference : 0 x
x Automatic Add On Conference : 0 x
x Announcement : 0 x
x Automatic Answering : 0 x
x x
x Call Restriction Service : 0 x
x Explicit Priority : 0 x
x Intercom Service Loop : 0 x
x Explicit Precedence level : 0 x
x CUG Call : 0 x
x Background Music : 0 x
x Twinset Get Call : 1 x
x Extended Get Call : 0 x
x x
x External Services x
x x
x Direct trunk seizure : 0 x
x Business account code : 0 x
x Redial last number : 1 x
x Night service answering : 1 x
x DTMF frequencies test : 0 x
x Park Call/Retrieve : 1 x
x Waiting call Consultation : 1 x
x Decimal End to End Signal. : 1 x
x DTMF End to End Signal. : 1 x
x Malicious call : 0 x
x Common Hold : 1 x
x Priority of Call : 0 x
x Secret/ Identity : 1 x
x Alphapage : 1 x
x Manual Hold : 1 x
x x
x Suffixes x
x x
x Broker Call : 1 x
x Three-Party conference : 1 x
x Intrude : 0 x
x Ringback on free or busy set : 1 x
x Waiting Camp-on : 1 x
x Loudspeaker paging : 1 x
x Call announcement : 1 x
x Enquiry Call : 1 x
x Paging request : 1 x
x Business number : 1 x
x Decimal End To End Dialling : 1 x
x DTMF End to End Dialling : 1 x
x Malicious Call : 1 x
x Voice Mail Message Deposit : 1 x
x Camp On Control : 1 x
x Voice Mail Consultation : 1 x
x By pass on Do Not Distrub : 1 x
x x
x Abbreviated Dialling Area x
x x
x Area 0 : 1 x
x Area 1 : 1 x
x Area 2 : 1 x
x Area 3 : 1 x
x Area 4 : 1 x
x Area 5 : 1 x
x Area 6 : 1 x
x Area 7 : 1 x
x Area 8 : 1 x
x Area 9 : 1 x
x Area 10 : 1 x
x Area 11 : 1 x
x Area 12 : 1 x
x Area 13 : 1 x
x Area 14 : 1 x
x Area 15 : 1 x
x Area 16 : 1 x
x Area 17 : 1 x
x Area 18 : 1 x
x Area 19 : 1 x
x Area 20 : 1 x
x Area 21 : 1 x
x Area 22 : 1 x
x Area 23 : 1 x
x Area 24 : 1 x
x Area 25 : 1 x
x Area 26 : 1 x
x Area 27 : 1 x
x Area 28 : 1 x
x Area 29 : 1 x
x Area 30 : 1 x
x Area 31 : 1 x
x x
x Voice Mail Forwarding + Ring Final Set Mail x
x Default Overflow Type + No forward x
x Default Overflow Adressee + Nothing x
x Quality Profile for Voice on IP + Profile #2 x
x Download policy + Delayed x
x x
x Download start x
x x
x Hour : 20 x
x Minute : 0 x
x x
x Download stop x
x x
x Hour : 0 x
x Minute : 0 x
x x
x Overflow onAssociate/Noreply Timer : 0 x
x Callpark Timer : -1 x
x Calls Not Answered Storage Mode + On Called Party x
Code: Select all
lqConsult/Modify: Dynamic State Userqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Directory Number : 461 x
x Instance (reserved) : 1 x
x x
x Forward + No forward x
x Forward Directory Number : 461 x
x Secondary Line Forward + No forward x
x Secondary Line Number Forward : 461 x
x Do Not Disturb + False x
x PadLock + False x
x Busy Camp On + True x
x Overfl.on no answer to associate + False x
x Overfl.busy to assoc.set + False x
x Associated Set No. : 461 x
x Reset Charge pulse Counter + False x
x Consistent with Identity + True x
x User Type + Administrative x
x State of the set + In service x
x SIP Survivability Mode + None x
x Last Secret Code Change : 0 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj
Thank you.
Re: Camp-on behavior between IP, SIP and DECT GAP phones
Posted: 11 Nov 2024 10:29
by haroun
TRY TO CHANGE IT AS Multiline station + NO -----YES by programming two multiline set with same number and test again
sorry I would have done the tests but actually we have no more dect system as it was taken by an another company .
Re: Camp-on behavior between IP, SIP and DECT GAP phones
Posted: 11 Nov 2024 11:03
by haroun
Eliott wrote: 04 Jan 2012 01:58
Normally two ML are created by default, when registering the DECT with dectinston.