4038 Stuck Keys

[Jean0503]

Hello,

A user has an error displayed on his Iptouch 4038. It says "Stuck keys: [Volume_Inc][Mute][Release][Enter]5Backspace]"

This message appears even after rebooting.

The phone worked correctly for years. No change was made on the OXE, and I checked that it was not locked.

I can't operate this device myself cause it's on a remote site. But the user can if I ask him

What can I do to remove the message ?

Thanks.

[vad]

Some key on set pressed all time.

[Jean0503]

the user says "no key stuck".

[frank]

Maybe someone cleaned the set, used some type of solvent and got the electronic stuck.
4038 are pretty old...