Cannot use prefix key to call attendant group

[khangmon147]

Hi all,
I am using a PSTN CO trunk group, from the outside I call DISA, after hearing the greeting, I can press any extension number to call the internal phone but when I press 0 (prefix attendant group call) I only hear "beep beep beep" but the call does not reach the attendant group, internally I still use the prefix key 0 to call the attendant group normally, I have tried to create another prefix key to call the attendant group but it still does not work. What should I do next?

[haroun]

WHAT 's the entity of the incoming DISA TG and subsequent Attendent group.
do you use automatic or manual substitution ?

[khangmon147]

Hi Haroun,
Thank you for answering my question!
I use entity 0 for this trunk group (I have attached image of entity 0 below)
A4400 is Attendant group
Review/Modify: Entitiesqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Entity Number : 0 x
x x
x Name : DISA x
x UTF-8 Name : --------------------------------------------------------------- x
x Attendant Group Manager : -1 x
x Priority + NO x
x Emergency call to attd + NO x
x Traffic Overflow + Disallowed x
x Installation No. (ISDN) : ------------------------------ x
x Supplement.Install.No. (ISDN) : ------------------------------ x
x Caller ID Secret + No x
x AdvOfCharg2 requests (AOC2) + NO x
x AdvOfCharg3 requests (A0C3) + NO x
x Auto. Locking : 0 x
x Voice Mail Box No.for attendt : -------- x
x Trunk Group ID : -1 x
x x
x Call Distribution x
x x
x Overflow Routing No. : -------- x
x Forwarding on routing + YES x
x 1st Night Routing : A4400 x
x 2nd Night Routing : -------- x
x 3nd Night Routing : -------- x
x 1st Day Routing : A4400 x
x 2nd Day Routing : -------- x
x 3nd Day Routing : -------- x
x 1st MODE 1 Routing : A4400 x
x 2nd MODE 1 Routing : -------- x
x 3nd MODE 1 Routing : -------- x
x 1st MODE 2 Routing : A4400 x
x 2nd MODE 2 Routing : -------- x
x 3nd MODE 2 Routing : -------- x
x x
x Calls Priority x
x x
x Normal Public Trk grp Entity : 6 x
x Urgent Public Trk grp Entity : 5 x
x Normal Private trk grp Entity : 10 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq

I don't use subsequent Attendant group because attendant is always online 24/7
I use manual substitution

[haroun]

Hi
there is no Attend gp to manage the trkgp
Attendant Group Manager: -1 x
Change it to the same attendant group as usual users (i presume entity 1 attendant group =1 )

[khangmon147]

Hi Haroun,
thanks for replying my question. I did add 0 in Attendant Group Manager and change the entity of trunk group from 0 to 1 but it still not working

[haroun]

but it works for me
trkgp 1800 ENTITY & disa service
Entity Number : 0
Trunk group used in DISA + YES


entity 0
x
x Name : ENTITY_0 x
x UTF-8 Name : --------------------------------------- x
x Attendant Group Manager : 1

attendant sets are in entity 1

with one of those two prefixes i can call the attendant grp or attendant when on disa


9 Prefix Meaning + Attendant Call


*08 x
x Prefix Meaning + Attendant Group Call x
x Prefix Information : 1
substituted user is belonging to entity 1 manageed by the attand grp 1

[khangmon147]

Dear Haroun,
Thanks for your information. I used it normally before but I don't know why I can't call.

[haroun]

and the attendant state has not been modified , when you call the ATT is not on night mode by chance
digit are sent in dtmf?!

[khangmon147]

There is a strange thing that when listening to DISA, I can still dial any extension number normally, but when I use prefix, it doesn't work. I also tried creating another prefix key to call the attendant, but the same problem still occurs.

[haroun]

what if you crate a prefix to call the Entity ?