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no ringing on 4029 Set
Posted: 04 Jul 2008 18:17
by Mcfly
Hello guys,
several customers complain that theire 4029 Sets not ringing anymore. (only accoustic, Display OK)
When i do an "hard" reset (not via termstat) ...the set will ring ?!
when i change two sets among each other, the problem occurs on the same set.
But i think its only in R.6.2
Anybody knows the issue, like the problem with the first 4020 series (one-way communication)
Re: no ringing on 4029 Set
Posted: 05 Jul 2008 04:56
by Eliott_DUP
Contact Alcatel-Lucent for analysis with Reference and Serial numbers of the sets.
Re: no ringing on 4029 Set
Posted: 05 Jul 2008 08:53
by Mcfly
i hoped somebody know that issue
...i will open a case. thanks
Re: no ringing on 4029 Set
Posted: 07 Jul 2008 03:30
by Lokol
did you have try the "no ringing" feature?
Re: no ringing on 4029 Set
Posted: 07 Jul 2008 05:07
by Eliott_DUP
Lokol wrote:did you have try the "no ringing" feature?
When i do an "hard" reset (not via termstat) ...the set will ring ?!
Re: no ringing on 4029 Set
Posted: 07 Jul 2008 13:18
by Lokol
a "hard" reset can meen set the phone to adress 255 255 255. then some temporaly features will be lost. (i didnt know whats happen with "no ringing").
Re: no ringing on 4029 Set
Posted: 07 Jul 2008 16:29
by Mcfly
With hard(ware) reset i mean plugout/plugin the set several times. simplistic, but it works!
When i put the Set to 255 and back, i have the same problem that there is no ringtone. (Display/LED shows that a call is present, like normal state).
Even so when i Delete and create that user.
...so i can say that it is not a feature
Re: no ringing on 4029 Set
Posted: 08 Jul 2008 12:54
by Eliott_DUP
Mcfly wrote:i hoped somebody know that issue
I'm sure....