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Cannot delete mailbox (4645)
Posted: 05 Aug 2008 05:49
by johnson_tiam
Dear all,
I have problems about VM 4645.
we cannot delete the voice mail box directly from user's phone,
we can only delete it from Eva_tools.
anyone ever experience these kind of problem.
Thank's
Best Regards,
Johnson
Re: Cannot delete mailbox (4645)
Posted: 05 Aug 2008 06:19
by knightr1der
Users are not able to Delete their mailboxes! That is an admin function.
Re: Cannot delete mailbox (4645)
Posted: 05 Aug 2008 06:30
by johnson_tiam
no, i mean their own voice messages sir.
Re: Cannot delete mailbox (4645)
Posted: 05 Aug 2008 06:37
by knightr1der
1. what happens when they choose th eoption to delete a message after they have listened to it?
2. Is this happening to all users?
Re: Cannot delete mailbox (4645)
Posted: 05 Aug 2008 22:01
by johnson_tiam
1. after they choose that delete option, i has no effect, and nothing going on.
2. yes, it happen to all users on site
Re: Cannot delete mailbox (4645)
Posted: 11 Aug 2008 16:13
by tot3nkopf
Did you try to reboot shelf 18? Does it have any effect over this?
Did you try to reboot the call server? Does it have any effect over this?
Re: Cannot delete mailbox (4645)
Posted: 13 Aug 2008 06:24
by johnson_tiam
Hi all,
Thank's for reply my forum,
it seems that the problem is ok now.
it turns out that we have press '03' before delete.
i'm not sure why, and it doesn't mention at the mailbox voice guide too.
but it's fine now.
Cheers